Team Leader | Domestic

TP; Kolkata District; On-site; INR 500,000 - 900,000; Full time

Job summary

TP is seeking a capable Team Lead to drive performance and guide a motivated team in a dynamic environment. You will set measurable objectives for the team and provide ongoing coaching to achieve targets and align with company strategy.

Key responsibilities include strategy development, cross-team collaboration, and risk mitigation to ensure policy compliance, while fostering continuous learning and development across the unit.

Qualifications

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.

Responsibilities

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Skills

Team leadership

Communication

Adaptability

Analytical skills

CRM/ITES/BPO experience

Problem-solving

Job description

Roles and Responsibility

• Develop and implement effective strategies to achieve business objectives.
• Provide guidance and support to team members to ensure they meet their goals.
• Analyze performance metrics and provide feedback to improve team performance.
• Collaborate with other teams to achieve common goals.
• Identify and mitigate risks to ensure compliance with company policies.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience as a Team Lead or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to lead and motivate a team to achieve exceptional results.