Team Leader - Front Office

Hyatt Regency; Ernakulam; On-site; INR 500,000 - 700,000; Full time

Job summary

Hyatt Regency in Ernakulam, Kerala, is seeking a Front Office Supervisor to lead the front office team and ensure exceptional guest service. The role focuses on maintaining high service standards and driving operational efficiency in a luxury hospitality setting.

You will develop strategies to increase guest satisfaction, collaborate with other departments, and mentor staff to enhance performance and skills, contributing to overall productivity and guest loyalty.

Responsibilities

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor team members to improve their skills and performance.

Job description

• Manage and supervise the front office team to ensure exceptional customer service and efficient operations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze and resolve customer complaints professionally and promptly.
• Maintain high standards of quality and productivity.
• Train and mentor team members to improve their skills and performance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.