Team Leader Front Office

Hyatt Regency; Gurugram District, Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Hyatt Regency is seeking a Front Office Supervisor to lead the front office team in delivering high levels of guest service and operational excellence. You will develop strategies to optimize front desk operations, manage resources and budgets, and collaborate with other departments to ensure seamless communication.

The role emphasizes analyzing guest feedback, implementing service improvements, and maintaining accurate records while ensuring adherence to company policies and procedures.

Responsibilities

• Manage and supervise the front office team to achieve high levels of customer satisfaction and service quality.
• Develop and implement effective strategies to improve front office operations, including managing budgets and resources.
• Coordinate with other departments to ensure seamless communication and collaboration.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Maintain accurate records and reports, including sales data and customer information.
• Ensure compliance with company policies and procedures.

Job description

• Manage and supervise the front office team to achieve high levels of customer satisfaction and service quality.
• Develop and implement effective strategies to improve front office operations, including managing budgets and resources.
• Coordinate with other departments to ensure seamless communication and collaboration.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Maintain accurate records and reports, including sales data and customer information.
• Ensure compliance with company policies and procedures.