Assistant Manager - Front Desk

Hilton Hotels; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Hilton Hotels in Hyderabad seeks an experienced Front Desk Supervisor to lead reception, concierge and bell desk operations, ensuring smooth guest experiences. You will train front desk staff and coordinate with other departments to uphold service standards.

You will implement effective communication strategies, monitor expenses, and drive productivity through process improvements to elevate overall guest satisfaction.

Responsibilities

• Manage front desk operations, including reception, concierge, and bell captain services.
• Supervise and train front desk staff to ensure high-quality customer service.
• Coordinate with other departments to ensure seamless guest experiences.
• Implement effective communication strategies to enhance guest satisfaction.
• Monitor and control expenses to maintain budgetary integrity.
• Develop and implement process improvements to boost productivity and efficiency.

Job description

• Manage front desk operations, including reception, concierge, and bell captain services.
• Supervise and train front desk staff to ensure high-quality customer service.
• Coordinate with other departments to ensure seamless guest experiences.
• Implement effective communication strategies to enhance guest satisfaction.
• Monitor and control expenses to maintain budgetary integrity.
• Develop and implement process improvements to boost productivity and efficiency.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.