Assistant Manager- Front Office

Hyatt Regency; Vadodara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Hyatt Regency Vadodara is seeking an experienced Front Office Leader to oversee guest services and drive service excellence. You will manage the front office team and coordinate with other departments to ensure seamless operations and prompt issue resolution.

This role focuses on enhancing the customer experience, analyzing feedback, and maintaining accurate records to improve overall guest satisfaction.

Responsibilities

• Manage the front office team to achieve high levels of customer satisfaction and operational excellence.
• Develop and implement strategies to enhance customer experience and improve overall guest satisfaction.
• Supervise and train front office staff to ensure they provide top-notch service.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Analyze customer feedback and implement changes to improve guest satisfaction.
• Maintain accurate records and reports of front office operations.

Job description

• Manage the front office team to achieve high levels of customer satisfaction and operational excellence.
• Develop and implement strategies to enhance customer experience and improve overall guest satisfaction.
• Supervise and train front office staff to ensure they provide top-notch service.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Analyze customer feedback and implement changes to improve guest satisfaction.
• Maintain accurate records and reports of front office operations.