Team Lead - Mumbai

Blitz; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Blitz is seeking an experienced operations manager for its New Delhi location. The role requires a minimum of 2 years in Quick Commerce or Dark Store operations and encompasses overseeing shift operations, managing staff productivity, and ensuring adherence to service level agreements.

The ideal candidate will have a strong understanding of logistics, including picking, packing, dispatch, and inventory management. Excellent communication and problem-solving skills are essential for success in this position.

Qualifications

• 2+ years of experience in Quick Commerce or Dark Store operations.
• Strong understanding of picking, packing, dispatch, and inventory.
• Experience managing frontline teams and shift operations.

Responsibilities

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance.

Skills

Problem-solving skills

Communication

Team management

Job description

Key Responsibilities

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance (if hub-managed).

Basic Qualification

• 2+ years in Quick Commerce / Dark Store operations.
• Strong understanding of picking, packing, dispatch & inventory.
• Experience managing frontline teams & shift operations.
• Good communication and problem-solving skills.