Team Lead-Lucknow

Blitz; Lucknow; On-site; INR 350,000 - 520,000; Full time

Job summary

Keka Inc. in Lucknow, India is seeking an Operations Supervisor to lead shift operations in dark store logistics, overseeing inventory, picking, packing, and dispatch. You will plan rosters, monitor real-time orders, and drive productivity while ensuring SLA compliance across the operation.

The ideal candidate has 2+ years of hands-on Quick Commerce/dark store experience, strong communication, and a solution-focused approach to frontline team leadership and problem solving.

Qualifications

• 2+ years in Quick Commerce / Dark Store operations.
• Strong understanding of picking, packing, dispatch & inventory.
• Experience managing frontline teams & shift operations.
• Good communication and problem-solving skills.

Responsibilities

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance (if hub-managed).

Skills

Frontline team management

Shift operations management

Logistics operations

Communication skills

Problem solving

Job description

Key Responsibilities:

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance (if hub-managed).

Basic Qualification:

• 2+ years in Quick Commerce / Dark Store operations.
• Strong understanding of picking, packing, dispatch & inventory.
• Experience managing frontline teams & shift operations.
• Good communication and problem-solving skills.