Team Lead - Surat

blitznow.in; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

blitznow.in is seeking an Operations Lead for its Quick Commerce network in Surat, Gujarat. You will own shift operations across picking, packing, dispatch and inventory, plan rosters, and monitor real-time orders to ensure SLA adherence.

The role requires experience managing frontline teams, strong communication, and problem-solving skills to drive efficiency and reduce shrinkage across the hub and last-mile processes.

Qualifications

• 2+ years in Quick Commerce / Dark Store operations.
• Strong understanding of picking, packing, dispatch & inventory.
• Experience managing frontline teams & shift operations.
• Good communication and problem-solving skills.

Responsibilities

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance (if hub-managed).

Skills

Frontline team management

Shift planning

Order tracking & SLA adherence

Inventory control & shrinkage

Job description

Key Responsibilities:

• Own shift operations across picking, packing, dispatch & inventory.
• Plan rosters and manage frontline staff productivity.
• Monitor real-time orders and ensure SLA adherence.
• Control inbound, stock accuracy, and shrinkage prevention.
• Oversee last-mile dispatch and rider performance (if hub-managed).

Basic Qualification:

• 2+ years in Quick Commerce / Dark Store operations.
• Strong understanding of picking, packing, dispatch & inventory.
• Experience managing frontline teams & shift operations.
• Good communication and problem-solving skills.