Executive - Last Mile

Essar Group; Mumbai; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Pluckk is seeking a Last Mile Executive to own end‑to‑end delivery operations from the Mumbai Distribution Center. You will manage the rider fleet (in‑house and 3PL), plan daily dispatch, and optimise routes across Mumbai pin‑codes while ensuring cold‑chain integrity to customers’ doorsteps.

This hands‑on role requires 3–5 years in last‑mile or on‑demand delivery with Mumbai exposure, and experience with DC operations, fleet management, and vendor negotiations.

Formación

• 3–5 years in last‑mile / on‑demand delivery operations with Mumbai exposure.
• Experience at quick commerce, hyperlocal, grocery, or D2C firms preferred.
• Hands‑on with managing rider fleets of 100+ and at least one DC.
• Exposure to fresh or perishable handling is a plus.

Responsabilidades

• Own daily last‑mile dispatch from the Mumbai DC and plan delivery slots.
• Drive metrics like OTD, first‑attempt delivery, and CPD.
• Maintain cold‑chain SOPs from dispatch to handoff.
• Manage in‑house riders, gig riders, and 3PL partners.
• Forecast rider needs and optimize fleet across peak slots.
• Negotiate rate cards and SLAs with Mumbai 3PL vendors.

Conocimientos

Rider fleet mgmt

Last-mile ops

Mumbai geography

Vendor negotiation

Excel/Sheets

Team leadership

Languages EN/HI/MA

Educación

Bachelor's Degree

Herramientas

Locus

Shipsy

FarEye

Descripción del empleo

Pluckk is hiring a Last Mile Executive to own end-to-end delivery operations out of our Mumbai Distribution Center. The role is responsible for getting fresh fruits, vegetables, and ready-to-cook SKUs from the Mumbai DC to customer doorsteps across the city — on time, in full, and within cost. You will manage the rider fleet (in-house and 3PL), plan daily dispatch, optimise routes across Mumbai's pin-codes, and ensure cold-chain integrity until the final handoff. This is a hands‑on, ground‑up role.

Key Responsibilities

Daily DC dispatch operations

• Own daily last‑mile dispatch from the Mumbai DC — plan delivery slots, allocate orders, and ensure 100% pickup within cut‑off times.
• Drive core metrics: On‑Time Delivery (OTD) %, first‑attempt delivery rate, average delivery time, slot breach rate, and Cost Per Delivery (CPD).
• Maintain cold‑chain SOPs from DC dispatch to customer handoff to protect freshness and reduce shrinkage / returns.
• Manage the Mumbai rider ecosystem — in‑house delivery executives, gig riders, and 3PL partners.
• Forecast rider requirements basis order volume, slot density, and Mumbai pin‑code spread; ensure fleet availability across peak slots (morning and evening).
• Negotiate rate cards, SLAs, and commercials with 3PL partners servicing Mumbai; track performance and drive accountability.

Route & cost optimisation across Mumbai

• Use routing / dispatch tools (Locus, Shipsy, FarEye, or similar) to optimise batching and sequencing across South Mumbai, Western and Central suburbs, Navi Mumbai, and Thane (as per serviceable pin‑codes).
• Plan beat / cluster design factoring Mumbai‑specific realities — traffic, monsoon disruptions, society access timings, and high‑rise delivery norms.
• Reduce cost leakages — idle time, failed deliveries, re‑attempts, RTOs — and improve orders/rider/hour.

Team & rider management

• Hire, train, and retain DC‑level dispatchers, last‑mile supervisors, and delivery executives.
• Run rider engagement and incentive programs; drive training on customer handling, hygiene, and fresh‑produce handling.
• Manage shift‑wise manpower planning and attrition.
  
• Partner with the CX team to resolve Mumbai‑specific delivery escalations — delays, missing items, damaged produce, rider behaviour.
• Run RCAs on NPS detractors and close the loop with DC and fleet teams.
  

Reporting & cross-functional

• Publish daily, weekly, and monthly last‑mile dashboards for the Mumbai DC to leadership.
• Collaborate closely with the Mumbai DC warehouse team, Category, Tech, and CX to improve the order‑to‑doorstep journey.

Skills & Qualifications

Experience

• 3 – 5 years in last‑mile / on‑demand delivery operations, with significant exposure to Mumbai operations.
• Prior experience at quick commerce, hyperlocal, food delivery, grocery, or D2C companies (Zepto, Blinkit, Swiggy Instamart, BigBasket, Licious, Country Delight, FreshToHome, Dunzo, or similar).
• Hands‑on experience managing rider fleets of 100+ and at least one large fulfillment center / DC.
• Exposure to fresh / perishable categories and cold‑chain handling is a strong plus.

Skills

• Strong knowledge of Mumbai geography, pin‑codes, traffic patterns, and society access norms.
• Analytical and problem‑solving ability; comfort with Excel / Google Sheets;
• Working knowledge of dispatch and routing platforms.
• Vendor management and commercial negotiation experience with 3PL partners operating in Mumbai.
• Ground‑up operator mindset — comfortable spending time at the DC, on rider routes, and during peak dispatch hours including weekends.
• Strong people management and communication skills.
• Fluency in English, Hindi, and Marathi (Marathi strongly preferred for rider and society interactions).

Reports to: Lead - D2C Mumbai

Job Info

• Job Identification 2625
• Posting Date 08/28/2026, 07:57 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time