Team Lead - Chennai

Blitz; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blitz in Mumbai seeks an Operations Manager to design and build a same-day delivery network across the region, including last-mile stations and the dedicated team.

You will lead Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as the north star metric, drive process improvements, roster planning, and better payments coordination to support operations.

Qualifications

• Graduation degree from an accredited university with minimum 3 years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric focused with ability to dive deep into data.
• Proven coaching and leadership skills including succession planning concepts.

Responsibilities

• Design & build a same-day delivery network in the Mumbai region including last-mile stations and team.
• Lead and coach Team Leaders and Operations Executives to ensure on-time delivery as the north star metric.
• Drive operational excellence and scalable process improvements.
• Implement roster planning and monitoring systems for timely order delivery.
• Identify and reduce inefficiencies to improve customer satisfaction.

Skills

Leadership

Operations management

Data analysis

Communication

Education

Graduation in Maths/Statistics/Engineering/Science/Business/Logistics

Job description

KEY RESPONSIBILITIES

• Design & build a Same-day delivery network in the region of Mumbai including that of the network of last-mile delivery stations & the team.
• Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• Understand & fulfil client requirements for logistics operations.
• Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

• Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focused and ability to dive deep into data
• Proven coaching and leadership skills including evidence of successful succession planning models.

PREFERRED QUALIFICATIONS

• Strong attention to detail and excellent written and oral communication skills are required.
• Ability to organize and manage multiple tasks simultaneously.
• Ability to handle changing priorities and use good judgement when working in stressful situations.
• Decisive, confident, and experienced with influencing others.
• Knowledge and understanding of last-mile logistics will be a huge plus.