Team Lead - Key Accounts Manager

ESP Engineered; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Performance-linked incentives

Career growth opportunities

Work extended hours when required

Job summary

ESP Engineered is seeking a Team Lead/Assistant Manager/Manager for Outbound Sales in Gurugram, India. The successful candidate will lead a team of telesales executives, driving productivity and conversion rates while maintaining high-quality customer interactions. Candidates should have prior B2B telesales experience and strong leadership skills. This role offers performance-linked incentives and the potential for fast-track career growth within a dynamic sales environment.

Qualifications

• Prior experience in a B2B telesales/inside sales environment is mandatory.
• Ability to manage, coach, and drive performance in a target-driven environment.
• Strong communication, negotiation, and leadership skills.

Responsibilities

• Lead and motivate a team of outbound telesales executives.
• Drive outbound calling productivity and conversion rates.
• Analyze call and performance data to identify trends and gaps.
• Manage sales forecasting and daily productivity reviews.

Skills

B2B telesales experience

Leadership skills

Communication skills

Negotiation skills

Proficiency in CRM systems

Proficiency in Excel

Job description

About Agrim

Agrim Wholesale is India’s leading agri-inputs B2B platform, connecting retailers and distributors directly with top manufacturers of seeds, fertilizers, crop protection, and farm equipment. We’re transforming the traditional agri-supply chain through technology, transparent pricing, and reliable logistics — empowering thousands of agri-retailers across India.

Job Summary

The Team Lead/Assistant Manager/Manager – Outbound Sales is responsible for leading and motivating a team of telesales executives to achieve individual and team targets through outbound calling activities. The role focuses on driving conversions, maintaining high-quality customer interactions, and ensuring consistent performance across the sales floor.

Key Responsibilities

• Lead, coach, and motivate a team of outbound telesales executives to achieve daily, weekly, and monthly sales targets.
• Drive outbound calling productivity and conversion rates through regular monitoring and mentoring.
• Assist in developing call scripts, objection‑handling frameworks, and lead management strategies.
• Analyze call and performance data to identify trends, gaps, and improvement areas.
• Ensure high levels of customer engagement, professionalism, and service quality.
• Collaborate with marketing and product teams to refine outbound campaigns and messaging.
• Participate in recruitment, training, and development of the telesales workforce.
• Ensure strict adherence to process discipline, compliance, and performance standards.
• Manage sales forecasting, performance dashboards, and daily productivity reviews.
• Implement process improvements and technology tools to enhance outbound efficiency.
• Conduct periodic business reviews and present insights to senior leadership.

Qualifications & Skills

• Prior experience in a B2B telesales / inside sales environment is mandatory.
• Strong communication, negotiation, and leadership skills.
• Proficiency in CRM systems, Excel, and outbound call performance tracking.
• Ability to manage, coach, and drive performance in a high‑energy, target‑driven environment.

Experience Requirement

• Team Lead: Minimum 4 years of B2B telesales experience and/or 1 year of team‑lead experience in sales process.
• Assistant Manager: 3-4 years of team‑lead experience in sales process.
• Manager: 3-4 years of assistant manager experience in sales process.

Additional Information

• Willingness to work in an outbound sales setup and 6‑day‑a‑week schedule.
• Performance‑linked incentives and fast‑track career growth opportunities.
• Willingness to work extended hours when required.