team lead Invoice Processing

Jumbotail Technologies; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jumbotail Technologies is seeking a capable Operations Lead to manage a team handling invoice processing and mapping, ensuring accurate data capture and adherence to SLAs. You will drive data quality improvements, coordinate with multiple departments to resolve payments issues, and mentor staff for higher productivity.

Experience in finance operations and process automation is preferred. You will oversee reporting, monitor key metrics, and implement scalable processes to reduce recurring issues

Qualifications

• Graduate in Finance/Commerce/Business background required.
• Experience in invoice processing/finance operations is essential.
• Strong data analysis and data interpretation skills.
• Experience in managing teams and SLA-driven operations.
• Strong operational orientation with focus on TAT, accuracy, quality and productivity.
• Good stakeholder management and communication skills.
• Strong problem-solving and process-improvement mindset.
• Ability to train, mentor, and manage performance.
• Comfortable working with cross-functional teams to resolve issues.
• Experience in process automation or development teams is a plus.

Responsibilities

• Manage a team of Process Associates and Senior Associates handling invoice processing and mapping.
• Ensure invoice details are accurately mapped and accounted for within defined SLAs.
• Monitor invoice data quality and drive improvements in accuracy, TAT and productivity.
• Coordinate with Supply Chain, Catalog, Warehouse, Payment and Vendor Management teams to resolve invoice and vendor payment-related issues.
• Develop and implement processes to prevent recurring issues and improve operational efficiency.
• Plan and allocate work, monitor team utilization and ensure accurate maintenance of records.
• Mentor, train and provide constructive feedback to team members.
• Prepare daily, weekly and monthly reports and perform detailed analysis of invoice mapping and payments.
• Track and manage key operational metrics including TAT, accuracy and quality.
• Work with the development team to identify opportunities for process automation and improve operational efficiency.

Skills

Data analysis

Communication skills

Stakeholder management

Process improvement

Team management

Mentoring & training

Conflict resolution

Education

Graduate in Finance/Commerce/Business

Job description

Role & responsibilities

• Manage a team of Process Associates and Senior Associates handling invoice processing and mapping.


• Ensure invoice details are accurately mapped and accounted for within defined SLAs.


• Monitor invoice data quality and drive improvements in accuracy, TAT and productivity.


• Coordinate with Supply Chain, Catalog, Warehouse, Payment and Vendor Management teams to resolve invoice and vendor payment-related issues.


• Develop and implement processes to prevent recurring issues and improve operational efficiency.


• Plan and allocate work, monitor team utilization and ensure accurate maintenance of records.


• Mentor, train and provide constructive feedback to team members.


• Prepare daily, weekly and monthly reports and perform detailed analysis of invoice mapping and payments.


• Track and manage key operational metrics including TAT, accuracy and quality.


• Work with the development team to identify opportunities for process automation and improve operational efficiency.

Preferred candidate profile

• Graduate in any discipline; preferably from a Finance, Commerce or Business background.


• Experience in invoice processing, finance operations, accounts payable or vendor payments.


• Strong data analysis and data interpretation skills.


• Experience in managing teams and working with SLA-driven operations.


• Strong operational orientation with a focus on TAT, accuracy, quality and productivity.


• Good stakeholder management and communication skills.


• Strong problem-solving and process improvement mindset.


• Ability to handle team training, mentoring, performance management and conflict resolution.


• Comfortable working closely with cross-functional teams to resolve operational issues.


• Candidates with experience in process automation or working with technology/development teams will be preferred.