Assistant Manager

Infosys BPM; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys BPM is seeking an Assistant Manager to lead a pod within Invoice to Pay, ensuring SLA and quality delivery while coaching team members and resolving escalations. The role emphasizes reviewing complex transactions and driving process improvements.

Qualified candidates have 9+ years in F&A, familiarity with SAP/Oracle AP, OCR tools, and strong stakeholder management. Relevant finance certifications are preferred.

Qualifications

• 9+ years of experience in F&A operations, coordinating/reviewing a small team within Invoice to Pay.
• Experience in the hospital / healthcare industry is strongly preferred.

Responsibilities

• Coordinate day-to-day delivery for a pod/sub-process, ensuring SLA and quality targets.
• Review and approve payment proposals, high-value/exception invoices, and vendor reconciliations.
• Act as first escalation point for vendor and stakeholder queries and disputes.
• Plan and allocate work across the team and report performance.
• Own vendor master governance in coordination with Procurement and Finance.
• Drive month-end and period-close deliverables within the team's scope.
• Train, coach, and onboard new team members; conduct quality reviews.
• Support automation and OCR/RPA improvements and SOP standardisation.

Skills

Office & SAP/Oracle

Team coordination

Stakeholder mgmt

Coaching & training

Process improvement

Education

Bachelor's degree

CA-Inter/CMA-Inter/MBA (Finance)

BBA

BCom

Tools

SAP/Oracle (AP)

OCR tools

eApproval tools

Microsoft Office

Job description

Roles & Responsibilities

Role Purpose
The Assistant Manager leads a pod/team within Invoice to Pay, ensuring SLA and quality delivery, coaching team members, and resolving day-to-day escalations, while continuing to review and process complex transactions.

Key Responsibilities

• Coordinate day-to-day delivery for a pod/sub-process (e.g., a geography, vendor segment, or payment stream), ensuring SLA, TAT, and quality targets are met across the team.
  
• Review and approve payment proposals, high-value/exception invoices, and vendor reconciliations prepared by the team before release.
  
• Act as the first point of escalation for vendor and stakeholder queries, complex GR/IR and three-way match disputes, and payment exceptions.
  
• Plan and allocate work across the team, monitor productivity/quality dashboards, and report performance to the Ops-Manager/Sr.Ops-Manager.
  
• Own vendor master governance for the assigned scope approvals, duplicate checks, and periodic clean-up in coordination with Procurement and Finance.
  
• Drive closure of month-end and period-close deliverables (GR-IR, accruals, provisioning) within the team's scope and support audit/tax data requirements.
  
• Train, coach, and onboard new team members; conduct quality reviews and share feedback.
  
• Support automation and OCR/RPA improvement initiatives and standardisation of SOPs within the sub-process.

Experience & Domain Expertise

• 9+ years of experience in F&A operations, including experience coordinating/reviewing the work of a small team within Invoice to Pay.
• Experience in the hospital / healthcare industry is strongly preferred.

Skills & Competencies

• Proficiency in Microsoft Office Suite and strong knowledge of SAP/Oracle (AP module), OCR/invoice-scanning tools, and eApproval/workflow tools
• Team coordination and quality-review skills
• Stakeholder and escalation management
• Coaching and on-the-job training ability
• Exposure to process improvement/automation initiatives

Qualifications

• Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
  Educational Requirement
  BBA,BCom
  Preferred Skills
  Finance & Accounts->FP&A,Finance & Accounts->P2P,Finance & Accounts->R2R
  Service Line
  BPO Service Line