Team Lead - Business Development

Petpooja; Ahmedabad District; On-site; INR 650,000 - 900,000; Full time

Job summary

Petpooja is seeking a hands-on Team Lead - Upselling & Inside Sales to guide a dynamic team, drive revenue from current merchants, and hit daily to monthly targets. The role emphasizes coaching, performance tracking, and strategic upselling across product add-ons.

You will lead by example, ensuring sharp product knowledge, effective lead management, and strong CRM discipline to improve conversions and expand merchant success.

Qualifications

• 3+ years of experience in Inside Sales, Telesales, Upselling or related roles.
• Experience in leading or managing a sales team is required.
• Strong communication skills in Hindi and English, with leadership and coaching abilities.

Responsibilities

• Lead, manage, and motivate a team of Inside Sales/Upselling executives.
• Set and monitor daily, weekly, and monthly team targets.
• Drive upselling and cross-selling of Petpooja products and add-ons to existing merchants.
• Monitor team performance, including calls, demos, follow-ups, conversions, and revenue.
• Provide regular coaching, feedback, and call audits to team members.
• Handle objections and guide the team through complex customer conversations to close deals.
• Maintain proper lead management and CRM updates; track pipeline and identify gaps.
• Prepare and share MIS and performance reports on a regular basis.
• Ensure team knowledge of products, pricing, features, and sales processes.

Skills

Inside Sales

Upselling

Cross-selling

Team leadership

Communication

CRM

Lead management

Objection handling

Closures

Revenue focus

Job description

Job Description:

About the Role:

We are looking for a result-oriented Team Lead - Upselling & Inside Sales to manage a team, drive revenue from existing merchants, and ensure achievement of daily, weekly, and monthly sales targets.

Key Responsibilities

• Lead, manage, and motivate a team of Inside Sales / Upselling executives.
• Set and monitor daily, weekly, and monthly team targets.
• Drive upselling and cross-selling of Petpooja products and add-ons to existing merchants.
• Monitor team performance, including calls, demos, follow-ups, conversions, and revenue.
• Conduct call audits and provide regular coaching and feedback to team members.
• Support the team in handling objections, complex customer conversations, and closing opportunities.
• Ensure proper lead management, follow-ups, and accurate CRM updates.
• Monitor sales pipeline and identify gaps to improve conversion and revenue.
• Prepare and share daily/weekly/monthly MIS and performance reports.
• Ensure the team has strong knowledge of products, pricing, features, and sales processes.
• Share merchant feedback and sales insights with relevant teams.
• Conduct regular performance reviews and take corrective actions when required.

Required Skills & Qualifications

• 3+ years of experience in Inside Sales, Telesales, Upselling, Cross-selling, or related sales roles.
• Prior experience in team handling or sales team leadership.
• Strong communication skills in Hindi and English.
• Strong leadership, coaching, and people-management skills.
• Good understanding of sales targets, CRM, lead management, objection handling, and closures.
• Target-oriented with a strong focus on revenue and team performance.

What We’re Looking For

A hands-on sales leader who can effectively manage and coach the team, improve sales performance, and drive consistent achievement of revenue targets.