Relationship Manager -Upselling

Petpooja; Ahmedabad District, Rajkot, Surat; On-site; INR 450,000 - 750,000; Full time

Job summary

Petpooja is seeking a driven sales professional in India to upsell Value-Added Services (VAS) and promote Marketplace Services to existing merchant accounts. You will build strong relationships with restaurant owners, advise on market trends and operational improvements, and be the primary point of contact for queries.

You will execute planned sales strategies to meet daily, weekly, and monthly targets for VAS adoption, demos, and client visits, while helping merchants grow their businesses with

Qualifications

• 1-3 years of professional sales experience.
• Bachelor's degree preferred.
• Strong problem-solving and customer-oriented approach.
• Proven ability to influence and present effectively.

Responsibilities

• Upsell Petpooja's Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Promote Marketplace Services to enhance the merchant's experience on the Petpooja platform.
• Build relationships with restaurant owners and advise on market trends and operational improvements.
• Serve as the primary contact for client queries and provide timely resolutions.
• Execute sales plans to meet daily, weekly, and monthly targets for VAS adoption, demos, and visits.
• Educate merchants on managing day-to-day challenges and growing their business with Petpooja tools.
• Lead promotional campaigns and local marketing to develop referrals and expand Petpooja's presence.
• Collaborate with internal teams to streamline sales processes and improve reporting.
• Share market feedback to support product and service enhancements.
• Follow escalation matrices to resolve issues and maintain high customer service standards.
• Represent Petpooja professionally in the field, upholding brand values.
• Proactively identify upsell opportunities and act as a trusted advisor to ensure ongoing merchant engagement.

Skills

Problem-solving

Customer-oriented mindset

CRM knowledge

Influencing skills

Presentability

Fluent in communication

Education

Bachelor's degree

Tools

CRM software

Job description

Roles and Responsibilities:

• Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchant's experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja's presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brand's values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

• Bachelor's degree is preferred .

Professional experience of 1-3 years in Sales.

• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication