Team lead | Assisstant manager

Fortuna Retail; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

GemPundit seeks a Team Lead Inside Sales to manage a frontline sales team handling inbound leads and revenue conversion. This role emphasizes execution, people leadership, and disciplined follow-ups with CRM-driven execution.

The ideal candidate has 5+ years in inside sales, 4+ years of people management, and a strong track record in high-ticket or consultative sales, with excellent coaching and communication skills.

Qualifications

• 5+ years of experience in Inside Sales / Telesales (B2C or D2C)
• 4 years of people management experience (leading ICs)
• Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.)

Responsibilities

• Revenue & Team Performance: Own daily, weekly, and monthly revenue targets for the assigned team
• Inside Sales & Call Center Execution: Manage a team of Inside Sales Executives (ICs)
• CRM & Funnel Discipline: Ensure 100% usage of CRM systems and maintain clean pipelines
• Coaching, Performance & Team Health: Conduct call audits, feedback, and performance reviews
• Cross-Functional Coordination: Coordinate with Marketing on lead quality feedback and work with Sales Manager on targets

Skills

Inside Sales

People Management

Coaching

CRM Fluency

Tools

Zoho

Salesforce

Freshdesk

Job description

About Company

Established in 2013, We GemPundit, are among India's largest dealers in colored precious and semi-precious gemstones like Ruby, Blue Sapphire, Emerald. We boast a vast inventory of 1 Lakh+ products with more than 900,000 HD photographs and videos taken using our unique industry-leading color accurate photography mechanism. With National ranking of No.1 in Gemstone & No.12 in Jewellery, we have helped our 50,000 clients in over 95+ countries improve their lifestyle with the help of gem laboratory -approved healing gemstones. Each of these efforts have been recognized by India's leading gemstone stalwarts such as GJEPC, IFA, GemPundit has been honored with prestigious titles in the field of Innovation, Highest Export, Best eCommerce and Brand Icon fetching us glowing coverage in leading publications like The Economic Times, and the Times of India, as well as magazines like Forbes and Cosmopolitan.

Role Overview

We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion. This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.

Key Responsibilities

• Revenue & Team Performance
• Own daily, weekly, and monthly revenue targets for the assigned team
• Drive conversion %, closure rates, and AOV through active monitoring and coaching
• Ensure team meets productivity, utilization, and SLA benchmarks
• Identify and plug revenue leakage, opportunity loss, and productivity gaps
• Inside Sales & Call Center Execution
• Manage a team of Inside Sales Executives (ICs)
• Monitor calls, follow-ups, and pipeline movement, and disposition quality
• Ensure strict adherence to sales processes, scripts, and call quality standards
• Actively track and reduce missed follow-ups, shrinkage, and idle time
• Own execution discipline on rosters, schedules, and daily sales hygiene
• CRM & Funnel Discipline
• Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar)
• Maintain clean pipelines, accurate statuses, and timely updates
• Track KPIs such as lead response time (FRT), conversions, AOV, and agent productivity
• Drive RCA for funnel drop-offs, FRT misses, and conversion dips
• Coaching, Performance & Team Health
• Conduct regular call audits, feedback sessions, and performance reviews
• Coach teams on objection handling, consultative selling, upselling, and closures
• Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift
• Proactively manage attrition, morale, and team stability
• Cross-Functional Coordination
• Coordinate with Marketing on lead quality feedback
• Work closely with Sales Manager on targets, escalations, and improvements
• Partner with QA / Training teams to improve overall sales effectiveness

What we are Looking For

• 5+ years of experience in Inside Sales / Telesales (B2C or D2C)
• 4 years of people management experience (leading ICs)
• Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.)
• Strong understanding of CRM-driven sales funnels
• Proven ability to consistently hit team targets
• Hands-on experience with inbound sales, follow-ups, and consultative selling
• Strong coaching, communication, and performance management skills

Nice to Have

• Experience in luxury retail, gems/jewellery, or premium international D2C brands
• Exposure to global customers (GCC, US, SEA markets)
• Experience managing teams across time zones or international markets