Sales Team Leader

Mas Callnet India Private Limited; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Mas Callnet India Private Limited in Dadri, UP, seeks an experienced Sales Team Leader to supervise a dynamic sales team on-site. You will drive daily activities, coach reps, review performance metrics, and implement strategies to hit targets and boost conversions.

Collaborate with operations and customer service, prepare forecasts and reports, handle escalations, and contribute to training initiatives. A bachelor's degree in business or marketing is preferred along with prior supervisory

Qualifications

• Strong sales skills including target achievement and pipeline management.
• Team management with coaching and mentoring diverse sales teams.
• Customer service excellence with handling escalations.
• Clear verbal and written communication and stakeholder coordination.
• Analytical ability to interpret sales data and KPIs.
• Experience in contact center/BPO sales; CRM/tools familiarity.
• Bachelor’s degree preferred; supervisory experience advantageous.

Responsibilities

• Monitor daily sales activities and coach team members to achieve targets.
• Review performance metrics and forecast sales trends.
• Develop and implement sales strategies aligned with company goals.
• Collaborate with operations and customer service teams.
• Prepare reports and identify opportunities to optimize conversions.
• Handle escalations and support training initiatives.
• Foster accountability and customer-centric selling culture.

Skills

Sales skills

Team management

Customer service

Communication

Analytical skills

CRM tools

AI/tech familiarity

Education

Bachelor’s degree in business/marketing

Tools

CRM tools

Job description

Company Description

Mas Callnet India Private Limited is an AI-powered contact center accelerator that helps brands convert customer interactions into measurable business growth. For over 20 years, the company has partnered with organizations across India, the US, UK, and Australia to modernize customer experience using advanced AI, smart automation, and human expertise. Mas Callnet delivers omnichannel support across voice, WhatsApp, email, chat, and social media, while also focusing on lost sales recovery and end-to-end customer experience transformation. Its AI automation and intelligence solutions provide real-time insights into customer sentiment, complaint patterns, and operational performance. Brands choose Mas Callnet for its proven track record across diverse sectors, hybrid AI-human delivery model, and strong focus on ROI, retention, and customer satisfaction.

Role Description

This is a full-time, on-site Sales Team Leader role based in Dadri. The Sales Team Leader will be responsible for supervising and guiding a team of sales professionals to achieve individual and team targets, ensuring consistent performance and high-quality customer interactions. Daily responsibilities include monitoring sales activities, coaching team members, reviewing performance metrics, and implementing sales strategies aligned with company goals. The role involves collaborating with operations and customer service teams, preparing reports, forecasting sales, and identifying opportunities to optimize conversion and retention. The Sales Team Leader will also handle escalations, support training initiatives, and promote a culture of accountability, learning, and customer-centric selling.

Qualifications

• Candidates should possess strong Sales skills, including target achievement, pipeline management, and negotiation.
• Candidates should possess Team Management skills, such as coaching, performance monitoring, and mentoring diverse sales teams.
• Candidates should possess Customer Service skills, with the ability to handle escalations and maintain high customer satisfaction.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and stakeholder coordination.
• Candidates should possess Analytical Skills, with the ability to interpret sales data, track KPIs, and derive actionable insights.
• Additional beneficial qualifications include experience in contact center or BPO sales, familiarity with CRM tools, and knowledge of AI-driven or technology-enabled customer experience solutions.
• A bachelor's degree in business, marketing, or a related field is preferred, along with prior experience in a sales supervisory or team leader role.