Team Lead

Startek (Aegis Customer Support Services Pvt. Ltd.); Surat; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Surat seeks an experienced leader to guide and mentor a team of Key Account Managers across multiple locations. You will drive seller onboarding, activation, and revenue growth while monitoring field activities and team productivity.

The role requires strong negotiation, stakeholder management, and deep knowledge of the local seller ecosystem. You will conduct market visits, report performance, and coordinate with internal teams to resolve

Qualifications

• 3-4 years in Field Sales, Business Development, Account Management, or Team Handling.
• At least 1 year of team management experience preferred.
• Strong leadership and people management skills.
• Experience in seller onboarding, merchant acquisition, B2B sales, or account management.
• Excellent communication, negotiation, and stakeholder management.
• Strong understanding of the local market and seller ecosystem.
• Comfortable with extensive field work and market visits.

Responsibilities

• Lead, mentor, and manage a team of Key Account Managers across assigned locations.
• Ensure achievement of seller onboarding, account activation, and business growth targets.
• Monitor daily field activities, productivity, and performance of team members.
• Drive seller acquisition and selection expansion initiatives within the assigned territory.
• Conduct regular market visits along with team members to provide coaching and support.
• Review team performance through daily, weekly, and monthly tracking.
• Build and maintain relationships with key sellers and business partners.
• Identify market opportunities and implement strategies to increase seller engagement.
• Ensure adherence to company processes, policies, and reporting requirements.
• Coordinate with internal stakeholders for issue resolution and operational support.
• Prepare performance reports and present business updates to management.
• Take ownership of territory revenue, productivity, and business objectives.

Skills

Leadership

Team management

Negotiation

Communication

Stakeholder management

MS Excel

Field sales

B2B sales

Tools

MS Excel

Job description

Role & responsibilities

• Lead, mentor, and manage a team of Key Account Managers across assigned locations.
• Ensure achievement of seller onboarding, account activation, and business growth targets.
• Monitor daily field activities, productivity, and performance of team members.
• Drive seller acquisition and selection expansion initiatives within the assigned territory.
• Conduct regular market visits along with team members to provide coaching and support.
• Review team performance through daily, weekly, and monthly tracking.
• Build and maintain relationships with key sellers and business partners.
• Identify market opportunities and implement strategies to increase seller engagement.
• Ensure adherence to company processes, policies, and reporting requirements.
• Coordinate with internal stakeholders for issue resolution and operational support.
• Prepare performance reports and present business updates to management.
• Take ownership of territory revenue, productivity, and business objectives.

Preferred candidate profile

• Minimum 3-4 years of experience in Field Sales, Business Development, Account Management, or Team Handling.
• At least 1 year of team management experience preferred.
• Strong leadership and people management skills.
• Experience in seller onboarding, merchant acquisition, B2B sales, or account management.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong understanding of the local market and seller ecosystem.
• Comfortable with extensive field work and market visits.
• Ability to drive team performance and achieve business targets.
• Proficient in MS Excel and reporting.