Team Lead

Policybazaar; Siliguri; On-site; INR 400,000 - 660,000; Full time

Job summary

Policybazaar in Siliguri, India seeks an Area Sales Manager / Team Leader to lead a telesales team and drive B2C sales performance. You will set goals, coach staff, and coordinate with clients to optimize call strategies and outcomes.

The role emphasizes coaching, process discipline, and adherence to regulations while improving customer service results and meeting targets.

Qualifications

• Experience leading telesales teams or call centers.
• Proven ability to meet or exceed B2C sales targets.
• Strong coaching and training skills.

Responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Skills

Team leadership

Telesales

B2C sales

Coaching

Performance management

Customer service

Job description

Role & responsibilities:

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Preferred candidate profile:

Area Sales Manager , Team Leader, Team Coach , B2C Sales, Field Sales Management