Team Lead

Terasol Technologies Pvt. Ltd.; Pune District; On-site; INR 279,000 - 446,400; Full time

Job summary

Terasol Technologies Pvt. Ltd. in Pune District is looking for a dedicated restaurant manager who can ensure optimal operations and customer satisfaction. Key responsibilities include managing the outlet's schedules, overseeing team performance, and maintaining food quality. Candidates should have 3-5 years of experience in the restaurant or hospitality industry and demonstrated customer service skills. The role requires flexibility for evening and weekend shifts, making the ability to work under pressure essential.

Qualifications

• 3-5 years of experience in QSR, restaurant, or hospitality industry preferred.
• Flexibility to work in rotational shifts, including weekends and holidays.
• Good proficiency in English and Hindi.

Responsibilities

• Effectively operate the assigned outlet and ensure customer satisfaction.
• Assist in the day-to-day running and supervision of manpower.
• Take responsibility for shift operations, cash control, and inventory management.
• Deliver on food quality and sanitation practices.
• Train and certify new team members for consistent performance.

Skills

Customer Service Skills

Communication Skills

Upselling & Sales Skills

Time Management

Hygiene & Safety Awareness

Education

Minimum 12th Pass

Graduation/Diploma in Hospitality/Hotel Management

Job description

Key Responsibilities Area

Follow work schedule time and safe work practices.

Follow grooming and uniform guidelines as per the company

Effectively open and operate the assigned outlet within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times and protecting stakeholders interests

Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervision of manpower and scheduling

Own and manager peak period business as per standard operating procedures

Ensure readiness and realistic projections / forecasting on the shift

Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective actions.

Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts

Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment

Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight

Provide regular feedback to the Central Kitchen team to elevate/highlight food concerns.

Execute inventory and cost control process to control food wastage and preserve quality on the shift

Train and certify the new and tenured team members regularly to deliver consistent performance on the shift

Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations

At all times, project a favorable image of companya to the general public. Be a role model at all times

Skillset Required

Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays only.

Male employees will be required to work night shifts based on operational needs.

Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive dining experience.

Communication Skills: Clear and effective communication with team members, managers, and customers.

Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive selling.

Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.

Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal grooming norms.

Qualification & Age Criteria

Educational Qualification:

Minimum 12th Pass.

Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.

Experience:

3–5 years of experience in QSR, restaurant, or hospitality industry preferred.

Age Criteria:

22 to 30 years (flexible based on experience and role suitability).

Language Skills:

Good proficiency in English and Hindi