Shift Supervisor

Terasol Technologies Pvt. Ltd.; Chennai; On-site; INR 279,000 - 390,600; Full time

Job summary

Terasol Technologies Pvt. Ltd. is seeking a candidate for restaurant operations in Chennai. Responsibilities include managing shift operations, ensuring customer satisfaction, and training team members. Ideal candidates should possess flexibility for rotational shifts, strong customer service and communication skills, and hygiene awareness. This role may require working night shifts for male employees based on operational needs.

Qualifications

• Flexibility to work in rotational shifts, including weekends and holidays.
• Male employees may need to work night shifts depending on operational needs.
• Ability to interact with guests politely and deliver a positive dining experience.
• Clear and effective communication with team members and customers.

Responsibilities

• Open and operate the assigned outlet ensuring customer satisfaction.
• Assist in the day-to-day running and supervision of manpower.
• Manage shift operations relating to cash control and security procedures.
• Ensure food quality and maintain cleanliness.
• Train and certify new and tenured team members.

Skills

Customer Service Skills

Communication Skills

Time Management

Flexibility to work in shifts

Hygiene & Safety Awareness

Upselling & Sales Skills

Job description

Key Responsibilities

• Follow work schedule time and safe work practices.
• Follow grooming and uniform guidelines as per the companies Grooming Guide.
• Effectively open and operate the assigned outlet within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times and protecting stakeholders interests.
• Assist the Assistant Restaurant Manager/Restaurant Manager in the day to day running and supervision of manpower and scheduling.
• Own and manage peak period business as per standard operating procedures.
• Ensure readiness and realistic projections / forecasting on the shift.
• Take complete responsibility for the entire shift operations relating to cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate corrective actions.
• Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts.
• Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment.
• Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight.
• Provide regular feedback to the Central Kitchen team to elevate/highlight food concerns.
• Execute inventory and cost control process to control food wastage and preserve quality on the shift.
• Train and certify the new and tenured team members regularly to deliver consistent performance on the shift.
• Be supportive and dependable to the Assistant Restaurant Manager/Restaurant Manager in running effective and efficient restaurant operations.
• At all times, project a favorable image of companies to the general public, and be a role model at all times.

Skillset Required

• Flexibility to work in rotational shifts, including weekends and holidays. Weekly off will be on weekdays only.
• Male employees will be required to work night shifts based on operational needs.
• Customer Service Skills: Ability to interact with guests politely, handle queries, and deliver a positive dining experience.
• Communication Skills: Clear and effective communication with team members, managers, and customers.
• Upselling & Sales Skills: Ability to recommend menu items and drive additional sales through suggestive selling.
• Time Management: Ability to prioritize tasks and manage time efficiently during peak service hours.
• Hygiene & Safety Awareness: Understanding of cleanliness standards, food safety, and personal grooming norms.