Outlet Manager/Assistant Outlet Manager/Shift Manager

Theobroma Foods; Sonipat; On-site; INR 400,000 - 700,000; Full time

Job summary

Theobroma Foods Pvt. Ltd. is seeking an experienced Restaurant Manager at our Sonipat outlet to lead daily operations, drive guest satisfaction, and maintain service quality.

You will coordinate front- and back-of-house activities, plan events, manage staff rosters, monitor costs, and ensure compliance with health and safety standards.

Candidates with 3+ years in QSR and brand experience (KFC, McDonald’s, Pizza Hut, Subway, Wow! Momo) are preferred.

Qualifications

• Minimum 3 year QSR experience mandatory
• Experience with brands such as KFC, Burger Singh, McDonald’s, Pizza Hut, Subway, Wow! Momo
• Only candidates with relevant QSR experience will be considered

Responsibilities

• Lead daily restaurant operations across Front of House and Back of House
• Coordinate shift scheduling and roster planning
• Deliver superior service and maximize customer satisfaction
• Monitor product quality and supplier standards
• Control costs and identify waste reduction measures
• Prepare reports on revenues and expenses weekly, monthly, and annually
• Train and evaluate team members to improve productivity

Skills

QSR Management

Operations

Staff Management

Customer Service

Team Leadership

Job description

Company Name - Theobroma Foods Pvt. Ltd.

Outlet Location Sonipat

Online Interviews: 11th November 2026 to 15th November 2026

Interview Timing: 10:00 AM to 4:00 PM

Interview Venue: Sonipat

IMPORTANT ELIGIBILITY CRITERIA

Minimum 3 Year QSR Experience Mandatory

Candidates must have worked with brands such as KFC, Burger Singh, McDonald's, Pizza Hut, Subway, Wow! Momo, or similar QSR brands.

Only candidates with relevant QSR experience will be considered.

Role & responsibilities:

• To prepare the long-term plan of managing the restaurant
• To plan and prepare the calendar for various events and festivals
• To coordinate daily Front of the House and Back of the House restaurant operations
• To deliver superior service and maximize customer satisfaction
• To respond efficiently and accurately to customer complaints
• To regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Manage restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• To conduct the survey of similar restaurants for continual betterment in terms of revenue
• To decide the advertisement and publicity plans for promotion of restaurant
• To track the ratings of the restaurant on various web portals viz Trip Advisor and to implement the measures for improving the same
• To work out the rate contracts with corporate customers
• To maintain the inventory of all the items of the restaurant and to report shortage or loss of the items if any
• To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements.
• To comply with all health and safety regulations
• To approve leaves of the team members
• To prepare duty roster of the team members of restaurant
• To conduct the training for team members as per the training calendar
• To conduct performance appraisal of the team members
• To work out increments, promotions, transfers etc. of the employees
• Follow the instructions from seniors
• Monitor and guide the subordinates.

Preferred candidate profile:

• Sound knowledge of QSR restaurants.
• Good communication skills.
• Customer handling ability.
• Customer centric approach.
• Team handling experience.