Team Lead

Crisil; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Crisil is seeking a dynamic Team Lead - Sales Business Development for our Mumbai office. You will lead a hybrid team of customer service and inside-sales professionals, drive revenue growth, and mentor the team to achieve targets.

Reporting to the Sales Manager, you will own end-to-end business development, collaborate cross-functionally, and deliver data-driven insights to leadership while ensuring excellent customer experiences.

Qualifications

• 1-2 years of proven experience in sales, business development, or customer service leadership roles.
• Solid background in driving revenue and managing a team within the Sales function.
• Strong knowledge of Mumbai market dynamics and a professional network in the region.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Lead, motivate, and coach a hybrid customer service and sales team to meet monthly and quarterly revenue targets.
• Own the end-to-end business development cycle: prospecting, qualifying, pitching, negotiation, and closure.
• Monitor daily KPIs, sales funnels, and customer service metrics; prepare and present performance reports to leadership.
• Design and implement sales playbooks, call scripts, and customer engagement best practices.
• Collaborate with marketing and product teams to develop go-to-market strategies and promotional campaigns.
• Conduct regular training sessions to upskill the team on product knowledge, objection handling, and consultative selling.
• Ensure exceptional customer experience by resolving escalations and gathering feedback for continuous improvement.
• Maintain accurate records in the CRM and ensure data hygiene across all pipeline stages.
• Identify market trends and competitor activities in the Mumbai region to refine sales strategies.
• Help with workforce planning, including hiring, onboarding, and performance appraisal of team members.

Skills

Sales leadership

Customer service

Relationship building

Communication

Negotiation

Data analysis

CRM tools

Go-to-market strategy

Team coaching

Mumbai market knowledge

Education

Bachelor's degree in Business/Marketing or related discipline

Tools

CRM software

Excel

BI tools

Job description

Team Lead - Sales Business Development

We are seeking a high-energy Team Lead to drive sales growth and elevate customer service standards for our Mumbai office. Reporting to the Sales Manager, you will spearhead business development initiatives while coaching a young, dynamic customer service and inside-sales team. If you thrive in fast-paced environments, enjoy mentoring others, and can join us within 15 days, we d love to meet you.

Responsibilities

• Lead, motivate, and coach a hybrid customer service and sales team to meet monthly and quarterly revenue targets.
• Own the end-to-end business development cycle: prospecting, qualifying, pitching, negotiation, and closure.
• Monitor daily KPIs, sales funnels, and customer service metrics; prepare and present performance reports to leadership.
• Design and implement sales playbooks, call scripts, and customer engagement best practices.
• Collaborate with marketing and product teams to develop go-to-market strategies and promotional campaigns.
• Conduct regular training sessions to upskill the team on product knowledge, objection handling, and consultative selling.
• Ensure exceptional customer experience by resolving escalations and gathering feedback for continuous improvement.
• Maintain accurate records in the CRM and ensure data hygiene across all pipeline stages.
• Identify market trends and competitor activities in the Mumbai region to refine sales strategies.
• Help with workforce planning, including hiring, onboarding, and performance appraisal of team members.

Requirements

• 1-2 years of proven experience in sales, business development, or customer service leadership roles.
• Solid background in driving revenue and managing a team within the Sales function.
• Strong knowledge of Mumbai market dynamics and a professional network in the region.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze data, derive insights, and translate them into actionable plans.
• Proficiency with CRM and sales enablement tools.
• Availability to join within 15 days or less.
• Willingness to work from our Mumbai office.
• Bachelor s degree in Business, Marketing, or a related discipline.

Nice to Have

• Experience leading sales teams in SaaS, FinTech, or other high-growth tech environments.
• MBA or relevant postgraduate qualification.
• Advanced expertise in Excel, data visualization, or BI tools for sales analytics.
• Multilingual proficiency (e.g., Hindi, Marathi, English) to better serve diverse customer segments.
• Certifications in sales methodologies (SPIN, Challenger, Sandler, etc.).