Team Lead

Chandigarh University - HR Department; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Chandigarh University is seeking a proactive and student-focused Team Leader - Counselling to supervise counselling operations, guide a team of counsellors, and ensure timely follow-ups with prospective students and parents. The role focuses on team productivity, counselling quality, enquiry management, and providing a seamless student experience throughout the admission process.

The ideal candidate will have strong leadership and coaching skills to drive performance, maintain high standards of

Qualifications

• Experience in leading counselling teams and managing enquiries.
• Proven ability to monitor productivity and follow-up status.
• Excellent communication with students and parents.

Responsibilities

• Lead and supervise a team of counsellors, ensuring effective enquiry handling and timely follow-ups.
• Guide prospective students and parents regarding programmes, eligibility, fee structures, scholarships, and admission procedures.
• Monitor daily counselling activities, team productivity, follow-up status, and enquiry progression.
• Ensure timely engagement with prospective students to facilitate applications and admissions.
• Allocate enquiries among counsellors and monitor progress through CRM and lead management systems.
• Conduct daily team briefings, performance reviews, and regular coaching sessions to improve counselling effectiveness.
• Review call quality, counselling standards, and student interactions to maintain a high-quality experience.
• Handle escalated student and parent queries and support the resolution of admission-related concerns.
• Coordinate with Admissions, Academic Departments, Finance, and other stakeholders to resolve student queries.
• Maintain accurate CRM records, daily activity reports, and counselling MIS.
• Identify process gaps and implement improvements in follow-up efficiency, student engagement, and enquiry management.
• Support admission campaigns, campus visits, webinars, open houses, and student engagement activities.
• Ensure adherence to university policies, admission guidelines, and established counselling processes.

Skills

Team Leadership

Counselling Skills

CRM

Lead Management

Stakeholder Coordination

Tools

CRM Software

Lead Management Tool

Job description

Chandigarh University is seeking a proactive and student-focused Team Leader - Counselling to supervise counselling operations, guide a team of counsellors, and ensure timely follow-ups with prospective students and parents. The role focuses on team productivity, counselling quality, enquiry management, and providing a seamless student experience throughout the admission process.

Key Responsibilities

• Lead and supervise a team of counsellors, ensuring effective enquiry handling and timely follow-ups.
• Guide prospective students and parents regarding programmes, eligibility, fee structures, scholarships, and admission procedures.
• Monitor daily counselling activities, team productivity, follow-up status, and enquiry progression.
• Ensure timely engagement with prospective students to facilitate applications and admissions.
• Allocate enquiries among counsellors and monitor progress through CRM and lead management systems.
• Conduct daily team briefings, performance reviews, and regular coaching sessions to improve counselling effectiveness.
• Review call quality, counselling standards, and student interactions to maintain a high-quality experience.
• Handle escalated student and parent queries and support the resolution of admission-related concerns.
• Coordinate with Admissions, Academic Departments, Finance, and other stakeholders to resolve student queries.
• Maintain accurate CRM records, daily activity reports, and counselling MIS.
• Identify process gaps and implement improvements in follow-up efficiency, student engagement, and enquiry management.
• Support admission campaigns, campus visits, webinars, open houses, and student engagement activities.
• Ensure adherence to university policies, admission guidelines, and established counselling processes.