Team Lead-Admissions

PinnacleU; Gurugram District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

PinnacleU in Gurgaon is seeking an experienced Team Lead Admissions to lead a team of Admission Counsellors for an undergraduate programme. The role involves managing the admissions funnel, driving team performance and conversions, coaching counsellors, and ensuring a high-quality experience for prospective students and parents.

The ideal candidate should have 5+ years in admissions or education sales, with proven leadership in high-ticket education admissions, along with a data-driven approach

Qualifications

• 5+ years of experience in admissions, education sales or similar.
• Experience managing a team of Admission Counsellors / Sales Counsellors.
• Proven experience in high-ticket education sales and admissions conversion.
• Strong understanding of sales/admissions funnels and conversion metrics.
• Data-driven approach to performance management.
• Excellent communication, counselling and stakeholder-management skills.
• Coaching and people-management capabilities.

Responsibilities

• Lead, manage and mentor a team of Admission Counsellors.
• Own the admissions funnel from lead qualification to application and final enrolment.
• Set and monitor individual and team-level admissions and conversion targets.
• Track funnel metrics and identify areas for improvement.
• Conduct regular performance reviews, coaching sessions and training.
• Develop strategies to improve lead engagement, counselling quality, follow-ups and conversions.
• Work closely with Marketing and internal teams for effective lead management.
• Analyse daily, weekly and monthly performance and share actionable insights.
• Handle escalations and support counsellors in complex student/parent conversations.
• Identify process gaps and implement initiatives to improve productivity and conversion rates.
• Ensure consistent, high-quality counselling while maintaining a strong focus on admissions targets.

Skills

Leadership

Team management

Admissions funnel

Data-driven

Communication

Stakeholder management

Coaching

Target-driven

EdTech experience

Education

MBA/PGDM

Job description

Team Lead Admissions

Location: Gurgaon
Experience: 5+ Years
Industry: Education / EdTech
Employment Type: Full-time

About the Role

We are looking for an experienced Team Lead Admissions to lead a team of Admission Counsellors for an undergraduate programme.

The role involves managing the admissions funnel, driving team performance and conversions, coaching counsellors, and ensuring a high-quality experience for prospective students and parents.

Key Responsibilities

• Lead, manage and mentor a team of Admission Counsellors.
• Own the admissions funnel from lead qualification to application and final enrolment.
• Set and monitor individual and team-level admissions and conversion targets.
• Track funnel metrics and identify areas for improvement.
• Conduct regular performance reviews, coaching sessions and training.
• Develop strategies to improve lead engagement, counselling quality, follow-ups and conversions.
• Work closely with Marketing and internal teams for effective lead management.
• Analyse daily, weekly and monthly performance and share actionable insights.
• Handle escalations and support counsellors in complex student/parent conversations.
• Identify process gaps and implement initiatives to improve productivity and conversion rates.
• Ensure consistent, high-quality counselling while maintaining a strong focus on admissions targets.

Requirements

• 5+ years of experience in admissions, education sales, inside sales or a similar role.
• Prior experience managing a team of Admission Counsellors / Sales Counsellors.
• Proven experience in high-ticket education sales and admissions conversion.
• Strong understanding of sales/admissions funnels and conversion metrics.
• Strong data-driven approach to performance management.
• Excellent communication, counselling, negotiation and stakeholder-management skills.
• Strong coaching and people-management capabilities.
• Comfortable working in a fast-paced, target-driven environment.
• Experience with leading EdTech companies, universities or premium education institutions is preferred.
• Experience handling students and parents will be an added advantage.
• MBA/PGDM or a relevant postgraduate qualification is preferred.

Ideal Candidate

A strong people manager with hands-on experience in high-ticket education/admissions sales, team management, funnel ownership and conversion optimisation.