Team Lead (Student Advisory Services)

Gus Education (India) Llp; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gus Education (India) Llp is seeking an experienced Sales Team Leader to supervise a team of sales agents, drive targets, and manage performance.

You will implement sales strategies, monitor call quality, analyse trends, and coach the team using Excel-based data to improve conversion rates and customer engagement.

This role demands leadership, data-driven decision making, and rigorous adherence to policies, with clear accountability for daily, weekly, and monthly results.

Qualifications

• Graduate degree.
• 8+ years of experience.
• 2+ years in a similar profile.

Responsibilities

• Lead, coach and mentor a team of sales agents to meet targets and KPIs.
• Drive revenue growth through sales strategies and best practices.
• Ensure high-quality customer interactions and handle escalated queries.
• Prepare and analyze daily, weekly, and monthly sales reports with KPI insights.
• Ensure compliance with company policies and data confidentiality.

Skills

Team leadership

Performance management

Coaching

Sales strategy

Data analysis

Excel

Education

Graduate degree

Tools

Excel

Job description

Role & Responsibilities

1. Team Leadership & Performance Management: Supervise, coach, and mentor a team of sales agents to achieve sales targets and KPIs. Monitor daily sales performance and provide actionable feedback for improvement. Conduct regular team meetings, training, and one-on-one coaching sessions. 2. Sales Strategy & Execution: Drive revenue growth by implementing sales strategies and best practices. Ensure the team follows sales scripts, objection handling techniques, and upselling methods. Analyse sales trends and provide insights to improve conversion rates. 3. Customer Engagement & Service Excellence: Ensure high-quality customer interactions and satisfaction levels. Handle escalated customer queries and complaints effectively. Monitor call quality and adherence to company sales guidelines. 4. Reporting & Data Analysis: Prepare and analyse daily, weekly, and monthly sales reports. Track key performance metrics (conversion rates, call volumes, customer feedback, etc.). Hands on knowledge of excel to work on team and process related data. 5. Compliance & Process Adherence: Ensure the team follows company policies, industry regulations, and compliance guidelines. Maintain data integrity and confidentiality in line with company policies.

Minimum Qualification :

• Graduate Degree.
• Minimum 8 Years+ Experience.
• Minimum 2 Years Experience in a similar profile