System Administrator-Trainee

Kent Constructions Pvt. Ltd.; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

Kent Constructions Pvt. Ltd. is seeking an IT Support professional to deliver frontline helpdesk support for hardware and software, ensuring smooth Windows-based operations.

The role is based in Kerala, India, and requires clear communication, reliability, and a patient, service-oriented approach. Candidates should be willing to work across shifts in a 24/7 operation and may be required to relocate to another site as business needs evolve.

Job description

• Provide first-level IT support to employees for hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Assist with Windows operating system installation, configuration, and updates.
• Create and manage basic user accounts and access permissions.
• Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, and internet connectivity issues.
• Install and maintain required software and antivirus applications.
• Assist with system backups, security updates, and routine maintenance.
• Monitor basic system and network issues and escalated complex problems to senior IT staff.
• Maintain IT asset records and documentation.
• Maintain records of IT incidents, service requests, and resolutions.

Education

Responsibilities

• Troubleshooting on Desktops
• Troubleshooting on Microsoft office 365, firewall and mail servers
• Monitoring backupsTroubleshooting networks, virtualization, and windows servers

Required Skills and Qualifications

• Technology Graduate OR Bachelor of Science in IT
• Must have a prior minimum 1 year of experience in customer service or technical support role
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills (Must have)
• Strong analytical and problem-solving abilities, with keen attention to detail
• Must be a team player but should also understand the importance of individual contributions
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
• Must be flexible to work any shift in a 24/7 operation including night shifts
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements
• The work location will be decided by the Organization depending upon the business requirement
• Candidate should be amendable to work from office/SITE
• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines
• Dynamic and pleasing attitude and personality