System Administrator-Trainee

Kent Constructions; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Kent Constructions is seeking a capable IT support associate in India (Kerala). You will provide first-level hardware and software support, install and configure desktops, laptops, printers, and maintain antivirus software.

The role includes user account management, basic network troubleshooting, and routine backups. The ideal candidate has a technology degree or B.Sc in IT with 1 year in customer service or technical support, strong communication, and a team-focused mindset.

Qualifications

• Technology graduate or B.Sc in IT.
• Minimum 1 year of experience in customer service or technical support.
• Strong communication and interpersonal skills.
• Team player with ability to work under pressure.
• Willing to work any shift in a 24/7 operation.
• Willing to transfer to another location if required.
• Work location will be office/site.
• Longevity and commitment.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Assist with Windows OS installation, configuration, and updates.
• Create and manage basic user accounts and access permissions.
• Troubleshoot LAN, Wi-Fi, DNS, DHCP, and internet connectivity.
• Install and maintain software and antivirus applications.
• Assist with system backups and routine maintenance.
• Monitor system issues and escalate complex problems to senior IT staff.
• Maintain IT asset records and documentation.
• Document service requests and resolutions.

Skills

Customer service

Technical support

Communication skills

Team player

Problem solving

Attention to detail

Multi-tasking

Flexible shifts

Education

Technology Graduate

B.Sc in IT

Tools

Windows OS

Office 365

Networking basics

Backup tools

Job description

• Provide first-level IT support to employees for hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Assist with Windows operating system installation, configuration, and updates.
• Create and manage basic user accounts and access permissions.
• Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, and internet connectivity issues.
• Install and maintain required software and antivirus applications.
• Assist with system backups, security updates, and routine maintenance.
• Monitor basic system and network issues and escalated complex problems to senior IT staff.
• Maintain IT asset records and documentation.
• Maintain records of IT incidents, service requests, and resolutions.

Education

Responsibilities

• Troubleshooting on Desktops
• Troubleshooting on Microsoft office 365, firewall and mail servers
• Monitoring backupsTroubleshooting networks, virtualization, and windows servers

Required Skills and Qualifications

• Technology Graduate OR Bachelor of Science in IT
• Must have a prior minimum 1 year of experience in customer service or technical support role
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills (Must have)
• Strong analytical and problem-solving abilities, with keen attention to detail
• Must be a team player but should also understand the importance of individual contributions
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
• Must be flexible to work any shift in a 24/7 operation including night shifts
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements
• The work location will be decided by the Organization depending upon the business requirement
• Candidate should be amendable to work from office/SITE
• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines
• Dynamic and pleasing attitude and personality