System Administrator

Kirby Building Systems - A group company of Alghanim Industries; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

Kirby Building Systems - A group company of Alghanim Industries located in Hyderabad is looking for a IT Technical Support professional to provide technical support and maintain the IT infrastructure within a manufacturing environment.

The ideal candidate will need to have strong knowledge of Windows OS and Microsoft Office 365, alongside relevant educational qualifications such as B.Tech or Diploma. Responsibilities include managing helpdesk operations, troubleshooting network issues, and ensuring smooth IT operations.

Qualifications

• Strong knowledge of Windows OS and Microsoft Office 365.
• Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Hands-on experience with Active Directory and endpoint support.

Responsibilities

• Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.
• Install, configure, and maintain Windows OS and business applications.
• Manage IT helpdesk tickets and incidents within SLA timelines.

Skills

Windows OS

Microsoft Office 365

LAN/WAN troubleshooting

TCP/IP

Active Directory

VPN troubleshooting

Education

B.Tech/Diploma

MCSE

CCNA

Microsoft 365 certification

Tools

Helpdesk/ticketing tools

Job description

• Provide technical support and maintain the organization’s IT infrastructure and end-user computing environment.
• Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.
• Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.

KEY RESPONSIBILITIES

• Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.
• Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business applications.
• Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.
• Troubleshoot hardware, software, network, VPN, and email-related issues.
• Coordinate with vendors for repairs, warranty claims, and IT procurements.
• Maintain IT asset inventory, user accounts, and documentation.
• Provide remote and on-site support to users across locations.

FUNCTIONAL COMPETENCIES

• Strong knowledge of Windows OS and Microsoft Office 365.
• Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Hands-on experience with Active Directory and endpoint support.
• Knowledge of helpdesk/ticketing tools and IT asset management.
• Strong troubleshooting and analytical skills.

BEHAVIOURAL COMPETENCIES

• Good communication and interpersonal skills.
• Team player with ownership mindset.
• Ability to work under pressure and meet deadlines.

QUALIFICATION

• B.Tech/Dilpoma
• MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.