IT Administrator

Cloud Brite Systems India Private Limited; Chengalpattu; On-site; INR 300,000 - 420,000; Full time

Job summary

Cloud Brite Systems India Private Limited is seeking a proactive IT Administrator to provide first-level IT support for employees. You will troubleshoot hardware, software, network, and application issues, manage user accounts, and maintain IT assets with a service-oriented mindset.

Join our team in Tamil Nadu to support Windows operating systems, Microsoft 365 apps, and IT infrastructure, ensuring timely issue resolution and high customer satisfaction.

Qualifications

• Proven IT support experience in a similar role.
• Strong troubleshooting and communication skills.
• Experience with Microsoft 365 and Windows OS.
• Familiarity with IT security policies and audits.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain Windows OS and standard business applications.
• Support Microsoft 365 apps including Outlook, Teams, Word, Excel, and OneDrive.
• Create, modify, and deactivate user accounts; manage passwords and access permissions.
• Maintain IT asset inventory across laptops, desktops, monitors, and accessories.

Skills

End User Support

User Administration

Asset Management

Ticket Management

Infrastructure Support

Onboarding & Offboarding

Documentation & Compliance

Windows 10/11 administration

Job description

About the Role

We are looking for a proactive and customer-focusedIT Administratorto provide first-level IT support to employees. The ideal candidate shouldpossessstrong troubleshooting skills, excellent communication, and a service-oriented mindset to ensuretimelyresolution of technical issues whilemaintaininghigh customer satisfaction.

Key Responsibilities

End User Support

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, network, and application-related issues.
• Install, configure, andmaintainWindows operating systems and standard business applications.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.

User Administration

• Create,modify, and deactivate user accounts.
• Manage password resets and access permissions.
• Configure email accounts, distribution groups, and shared mailboxes.

Asset Management

• Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.
• Track asset allocation, returns, warranty details, and lifecycle.
• Coordinate procurement and replacement of IT equipment.

Ticket Management

• Log, prioritize, and resolve support tickets within defined SLAs.
• Escalate unresolved issues toLevel-2or specialized support teams.
• Maintain proper documentation of incidents, resolutions, and root causes.

Infrastructure Support

• Assistin configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.
• Support printers, scanners, meeting room equipment, and video conferencing systems.
• Assistwith software deployment and patch management.

Employee Onboarding & Offboarding

• Prepare laptops and user accounts for new employees.
• Configure required software, licenses, and access rights.
• Recover company assets and revoke system access during employee exit.

Documentation & Compliance

• Maintain knowledge base articles and standard operating procedures (SOPs).
• Ensure compliance with IT security policies.
• Support periodic audits related to IT assets and access management.

Requirements

Required Skills

Technical Skills

• Windows 10/11 administration