IT Manager

Lifenity Health; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Lifenity Health in Mumbai is seeking an IT Manager to lead IT strategy, governance, and compliant technology operations supporting clinical, operational and research teams.

The role oversees application portfolio, integrations and infrastructure, ensuring security, disaster recovery, and adherence to healthcare regulatory requirements. You will manage vendors, budgets and a cross-functional IT team to deliver reliable, scalable services.

Qualifications

• 8–10 years IT experience in healthcare IT
• Experience in IT management and healthcare IT implementations/operations
• Knowledge of CDSCO, IMA and ABDM regulatory frameworks
• Experience managing HIS/LIS/OMS and healthcare data
• Experience managing technology projects, budgets and external partners
• Experience with application portfolio management, integration governance and security controls

Responsibilities

• Define IT strategy, governance and compliance across the organisation
• Oversee healthcare applications and integration portfolio including HIS/LIS/OMS
• Coordinate IT security, data privacy, backup and DR planning
• Lead IT team and manage vendor contracts, SLAs and budgets
• Ensure cost-effective IT services, governance, risk management and reporting

Skills

IT governance

Healthcare IT

Cloud infrastructure

Cybersecurity

Data privacy

Vendor management

Project management

Regulatory compliance

DR/BCP

APIs/Integration

Education

B.Tech / M.Tech in Computer Science or related

ITIL / PMP certification

Tools

ITIL

PMP

HL7/FHIR/DICOM

Job description

JOB DESCRIPTION IT MANAGER

Position Details

Department: Functional Teams Location: Mumbai Employment Type: Full-time Experience Required: 8–10 years Reporting To: Project Head

1. Role Summary

Leads the IT strategy, governance and compliance, day-to-day technology operations of the organisation, overseeing healthcare applications, system integrations, infrastructure, cybersecurity, data protection, business continuity, up-to-date healthcare regulatory information, updated technology, IT Services vendors and IT teams.

The role is accountable for secure, reliable, scalable and cost-effective technology services supporting clinical, operational, research and business requirements, adhering to the Healthcare Regulatory Framework.

2. Key Responsibilities

IT Strategy & Governance

• Develop and maintain the IT roadmap aligned with organisational, clinical, operational and business priorities.
• Establish IT policies, standards, SOPs, architecture principles, governance forums and technology decision processes.
• Maintain an IT risk register and report technology performance, risks, dependencies and improvement plans to management.
• Ensure technology decisions consider scalability, security, interoperability, maintainability, total cost of ownership and adherence to the Regulatory Framework.

Healthcare Applications & Application Portfolio

• Oversee HIS, LIS, OMS, patient, clinic and other healthcare applications and platforms.
• Supervise IT – Infra Services, IT – Mobile Apps and IT – Web Apps, ensuring clear ownership and service accountability.
• Maintain an application portfolio with system owners, criticality, dependencies, licences, support model and lifecycle status.
• Ensure application availability, performance, support, enhancement, release and lifecycle management.

Integration & Interoperability

• Ensure seamless integration between internal applications and external platforms.
• Govern APIs, interfaces, data flows and integration dependencies across HIS, LIS, OMS, CRM, patient, mobile and web platforms.
• Ensure integration documentation, interface ownership, monitoring, error handling and reconciliation mechanisms are maintained.
• Coordinate healthcare interoperability requirements where applicable, including HL7/FHIR/DICOM or vendor-specific interfaces.

Infrastructure, Cloud & Network

• Oversee servers, cloud services, databases, networks, endpoints, storage, connectivity and related IT infrastructure.
• Ensure capacity planning, performance monitoring, patching, asset lifecycle management and infrastructure availability.
• Review architecture for scalability, redundancy and appropriate use of cloud/on-premise infrastructure.
• Maintain infrastructure diagrams, inventories, configuration records and critical dependency documentation.

Cybersecurity, Privacy & Compliance

• Establish and monitor cybersecurity, data privacy, access-control, audit logging and security governance requirements.
• Ensure least-privilege access, privileged-access controls, periodic access reviews, MFA where appropriate, endpoint protection and secure remote access.
• Coordinate vulnerability management, patching, security incidents, remediation and periodic security assessments.
• Ensure appropriate controls for sensitive healthcare and personal data and support applicable organisational and regulatory requirements.

Backup, Business Continuity & Disaster Recovery

• Own IT backup, restore, business continuity and disaster-recovery governance.
• Define and periodically review critical-system RPO/RTO requirements with business and clinical stakeholders.
• Ensure backups are monitored, protected and periodically restored/tested.
• Conduct DR/BCP exercises for critical systems and track remediation of identified gaps.

Service Management & Incident Management

• Establish service-management processes covering incidents, service requests, problems, changes and major incidents.
• Monitor critical incidents and coordinate resolution across relevant teams and vendors.
• Ensure agreed SLAs, escalation paths, root-cause analysis and corrective/preventive actions are followed.
• Track recurring incidents and drive permanent corrective actions rather than repeated temporary fixes.

Change, Release & Project Management

• Review and approve major technology changes, integrations and production releases through controlled change management.
• Oversee technology projects from requirement definition through planning, implementation, UAT, go-live and hypercare.
• Track scope, milestones, dependencies, risks, budget, vendor deliverables and stakeholder sign-offs.
• Ensure production changes have appropriate testing, rollback/contingency plans and documentation.

Vendor, Contract & SLA Management

• Manage technology vendors, implementation partners and service-level commitments.
• Define and monitor SLAs, support obligations, escalation mechanisms, deliverables and performance reviews.
• Review contracts, renewals, licences, AMC/support agreements and vendor risks in coordination with management/procurement.
• Drive vendor accountability for unresolved incidents, project delays, security issues and quality gaps.

Budget, Asset & Cost Optimisation

• Prepare and monitor the IT operating and project technology budget.
• Track technology spend, renewals, licences, cloud consumption, support contracts and infrastructure costs.
• Identify opportunities for consolidation, automation, cloud optimisation and lifecycle-based cost reduction without compromising service or security.
• Maintain an accurate inventory of hardware, software, subscriptions and critical technology assets.

Team Leadership & Capability Development

• Lead, mentor and develop IT team members and ensure clear roles, DRIs, escalation paths and performance expectations.
• Set team objectives and review delivery against agreed KPIs.
• Build capability in cloud, cybersecurity, healthcare applications, integration, service management and emerging technologies.
• Promote documentation, knowledge sharing, cross-training and operational resilience.

Data, Reporting & Continuous Improvement

• Establish technology dashboards and management reporting for availability, incidents, security, projects, costs, vendors and risks.
• Use operational data and root-cause analysis to identify improvement opportunities.
• Drive automation and process improvement to reduce manual work, errors, downtime and recurring support effort.
• Maintain accurate IT documentation, SOPs, architecture records, asset registers and audit evidence.

3. Qualifications & Experience

• B.Tech / M.Tech in Computer Science, Information Technology or a related discipline; ITIL/PMP or relevant technology/security certifications preferred.
• 8–10 years of IT experience, with significant experience in IT management and healthcare IT implementations/operations.
• Demonstrated experience managing application, infrastructure, integration, cybersecurity and vendor functions.
• Experience managing technology projects, production environments, incidents, changes, budgets and external implementation/support partners.
• Healthcare domain exposure involving HIS/LIS/OMS, patient or clinic systems and healthcare data is strongly preferred.
• In-depth knowledge of the healthcare regulatory framework laid down by the Government of India, especially CDSCO, IMA and ABDM.

4. Technical & Functional Skills

• Healthcare IT systems, application portfolio management and system integrations.
• Enterprise architecture, cloud infrastructure, networks, databases and technology operations.
• API management and interoperability; familiarity with HL7/FHIR/DICOM and healthcare integration concepts.
• Cybersecurity, data privacy, IAM/RBAC, audit trails, vulnerability management and security incident coordination.
• Backup, disaster recovery, business continuity, monitoring and service management.
• IT governance, risk management, change/release management and project management.
• Vendor, contract, SLA, budget and cost management.
• Leadership, stakeholder management, communication, negotiation and problem-solving.
• Know‑how of CDSCO licensing pertaining to healthcare apps.

5. Performance Review Guidance

• KPIs should be measured using application/infrastructure monitoring, incident and service records, change/release records, project trackers, security records, backup/DR reports, vendor SLA reports, financial records and audit evidence.
• Critical-system KPIs should be measured separately from non-critical systems rather than using a single blended availability figure.
• For every major incident, project delay, security event or repeated service failure, the review should consider root cause, corrective action and closure effectiveness—not only the initial response time.
• KPI targets should be baselined before the performance period and adjusted only through documented management approval when scope, systems or business requirements materially change.
• Performance should consider service quality, risk reduction, business enablement, cost discipline, team capability and continuous improvement—not only ticket closure volume.

6. Key Deliverables / Management Outputs

• Annual IT strategy and technology roadmap.
• Monthly IT performance dashboard covering applications, infrastructure, incidents, security, projects, vendors, costs and risks.
• IT asset, software/licence and vendor/contract registers.
• Application and integration inventory with criticality, ownership and dependencies.
• Cybersecurity, access‑review and vulnerability‑remediation status reports.
• Backup, restore and DR test reports with action tracking.
• Project portfolio, change/release calendar and major-risk register.
• Quarterly vendor performance and SLA review.
• Annual IT budget, forecast and cost‑optimisation plan.
• Current architecture diagrams, SOPs, operational runbooks and audit evidence.

7. Role Success Definition

The IT Manager is successful when technology enables the organisation's healthcare and business operations reliably and securely; critical applications and integrations are available and monitored; cybersecurity and data‑protection risks are actively managed; infrastructure and recovery capabilities are tested; projects and changes are controlled; vendors are accountable; technology costs are governed; and the IT team operates with clear ownership, measurable service levels and continuous improvement.

8. Review Note

Source Review: The supplied JD already covered IT strategy/governance, healthcare applications, integrations, infrastructure team supervision, vendor/SLA management, availability/BCP/DR, cybersecurity, major changes/releases, critical incidents and management reporting.

The revised version expands these into measurable operational ownership and adds explicit coverage for application portfolio management, infrastructure/cloud/network operations, integration governance, service management, backup/restore testing, project governance, budget/assets, team capability, documentation and continuous improvement.