Support Services Professional

Vikas Publishing House P.ltd.; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Vikas Publishing House P.ltd. in Dadri, Uttar Pradesh invites applications for a Customer Support role. You will provide exceptional customer service and support to clients through phone, email, and chat, ensuring timely and accurate responses.

You will collaborate with internal teams to resolve complex technical issues, contribute to seamless service delivery, and develop process improvements to boost efficiency and productivity across the organization.

Job description

• Provide exceptional customer service and support to clients through various communication channels.
• Manage and resolve complex technical issues efficiently.
• Collaborate with internal teams to ensure seamless delivery of services.
• Develop and implement process improvements to enhance efficiency and productivity.
• Analyze customer feedback and suggest changes to improve overall experience.
• Maintain accurate records of customer interactions and issue resolutions.