Customer Service Professional

Tata Capital; Kota; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital in Kota is seeking a customer service representative to handle inquiries, resolve issues, and ensure customer satisfaction. You will maintain accurate records of interactions and collaborate with internal teams to meet business goals.

The role emphasizes developing strong customer relationships, providing professional service, and proactively elevating potential issues to senior management. The position is based in Kota, with opportunities to contribute to service quality and

Qualifications

• Customer service skills are essential.
• Professional communication and problem-solving abilities.
• Ability to work with cross-functional teams.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Develop and maintain strong relationships with customers.
• Collaborate with internal teams to achieve business objectives.
• Identify and elevate potential issues to senior management.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Develop and maintain strong relationships with customers.
• Collaborate with internal teams to achieve business objectives.
• Identify and elevate potential issues to senior management.
• Maintain accurate records of customer interactions and transactions.