Customer Support Associate

Bembika International; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Bembika International in Ahmedabad, Gujarat is seeking a customer support specialist to respond to inquiries, provide accurate information about products or services, and resolve issues promptly. You will work to ensure a high-quality customer experience and uphold product knowledge across teams.

Collaborating with internal teams and maintaining strong knowledge will be essential as you strive to meet performance metrics like resolution rate and response time in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide accurate information about products or services to customers.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as resolution rate and response time.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide accurate information about products or services to customers.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as resolution rate and response time.