Customer Success & Support Professional

Superprocure; Kolkata District; On-site; INR 350,000 - 600,000; Full time

Job summary

Superprocure is seeking a Customer Success professional in Kolkata to drive customer satisfaction and retention. You will develop and implement customer success strategies, and provide timely support via phone, email, or chat.

You will build strong relationships to understand needs, collaborate with internal teams to resolve issues, analyze feedback for improvements, and identify upsell and cross-sell opportunities to contribute to growth.

Responsibilities

• Develop and implement effective customer success strategies to ensure high levels of customer satisfaction.
• Provide timely and professional support to customers via phone, email, or chat.
• Build strong relationships with customers to understand their needs and provide tailored solutions.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to products or services.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.

Job description

• Develop and implement effective customer success strategies to ensure high levels of customer satisfaction.
• Provide timely and professional support to customers via phone, email, or chat.
• Build strong relationships with customers to understand their needs and provide tailored solutions.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to products or services.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.