Customer Services Professional

Vikas Publishing House P.ltd.; Dadri; On-site; INR 250,000 - 380,000; Full time

Job summary

Vikas Publishing House P.ltd. in India is seeking a customer service representative to respond to inquiries across phone, email, and chat, and to resolve issues promptly.

The role focuses on delivering exceptional service, understanding products, and identifying upsell opportunities while coordinating with internal teams to improve the customer experience.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain a thorough understanding of our products and services.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain a thorough understanding of our products and services.
• Identify opportunities to upsell and cross-sell products or services.