Store Manager - Royce' Chocolate

Burgundy Brand Collective; Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Burgundy Brand Collective in Delhi seeks an experienced Retail Operations Leader to oversee store functions, inventory control, and asset maintenance, while driving revenue across channels. You will recruit, train, and motivate the store team, ensuring exceptional customer service and adherence to brand standards.

We value a proactive, organized leader who can manage e-commerce fulfilment as part of a unified retail strategy and deliver consistent results in a dynamic market.

Qualifications

• 5-8 years of experience in luxury retail, food retail, or hospitality with at least 2 years in a leadership or managerial role.
• Exceptional customer service and communication skills to manage relationships and handle complex interactions.
• Highly organized and detail-oriented; able to structure and prioritize tasks to meet deadlines and goals.
• Strong leadership to drive execution, hit targets, and ensure team accountability.
• Graduate degree in any discipline; MBA or Retail Management diploma is a plus though not essential.

Responsibilities

• Oversee and manage all aspects of retail operations, including cash handling, day-to-day store functions, inventory management, and shelf-life control.
• Lead recruitment, training, and motivation of the store team, fostering an environment of high performance and collaboration.
• Drive sales across multiple channels, including in-store, corporate accounts, and bulk orders, ensuring consistent revenue growth.
• Ensure the proper management and maintenance of all store assets, equipment, and facilities to uphold the brand's standards.
• Implement and maintain visual merchandising strategies to create an appealing and engaging shopping experience.
• Address and resolve customer concerns with a diplomatic and solution-oriented approach, maintaining high levels of customer satisfaction.
• Monitor store performance and provide actionable insights to improve operations and meet business objectives.
• Managing e-commerce order fulfilment, including overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Skills

Leadership

Customer service

Communication

Organizational skills

Team motivation

Education

Graduate degree (any discipline)

MBA or Retail Management diploma (plus)

Job description

Key Responsibilities

• Oversee and manage all aspects of retail operations, including cash handling, day-to-day store functions, inventory management, and shelf-life control.


• Lead recruitment, training, and motivation of the store team, fostering an environment of high performance and collaboration.


• Drive sales across multiple channels, including in-store, corporate accounts, and bulk orders, ensuring consistent revenue growth.


• Ensure the proper management and maintenance of all store assets, equipment, and facilities to uphold the brand's standards.


• Implement and maintain visual merchandising strategies to create an appealing and engaging shopping experience.


• Address and resolve customer concerns with a diplomatic and solution-oriented approach, maintaining high levels of customer satisfaction.


• Monitor store performance and provide actionable insights to improve operations and meet business objectives.


• Managing e-commerce order fulfilment, including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Candidate Qualifications & Skills

• A minimum of 5-8 years of experience in luxury retail, food retail, or hospitality, with at least 2 years in a leadership or managerial role.


• Exceptional customer service and communication skills, with the ability to manage relationships and handle complex customer interactions.


• Highly organized, detail-oriented, and able to structure and prioritize tasks effectively to meet deadlines and goals.


• Strong leadership skills, with a focus on driving execution, meeting targets, and ensuring team accountability.


• A graduate degree in any discipline; an MBA or diploma in Retail Management is a plus, though not essential.


• A no-nonsense approach toward achieving results while maintaining high standards of performance and professionalism.