Store Manager - Royce' Chocolate

Chandigarh News; Chandigarh; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Chandigarh News is seeking an experienced store leader to oversee luxury and retail operations in Chandigarh. You will manage cash handling, inventory, shelf-life control, and visual merchandising while driving sales across multiple channels.

The role requires 5–8 years in luxury/food retail or hospitality, with at least 2 years in a leadership position. A graduate degree is expected; MBA or Retail Management diploma is a plus. Strong leadership and organizational skills are essential.

Qualifications

• 5-8 years in luxury retail, food retail, or hospitality with 2+ years in leadership.
• Exceptional customer service and communication skills.
• Highly organized and able to prioritize tasks to meet deadlines.
• Strong leadership with focus on driving execution and accountability.
• MBA or Retail Management diploma is a plus.

Responsibilities

• Oversee and manage all aspects of retail operations including cash handling, inventory, and shelf-life control.
• Lead recruitment, training, and motivation of the store team.
• Drive sales across in-store, corporate accounts, and bulk orders.
• Ensure proper management of store assets, equipment, and facilities to uphold brand standards.
• Implement and maintain visual merchandising strategies to enhance the shopping experience.
• Address customer concerns with a diplomatic, solution-oriented approach.
• Monitor store performance and provide actionable insights to improve operations.
• Manage e-commerce order fulfilment from placement to delivery.

Skills

Retail leadership

Customer service

Operations management

Team building

Merchandising

E-commerce

Education

Bachelor's degree

MBA or Retail Management diploma (plus)

Tools

POS systems

Inventory software

Job description

Key Responsibilities:

• Oversee and manage all aspects of retail operations, including cash handling, day-to-day store functions, inventory management, and shelf-life control.


• Lead recruitment, training, and motivation of the store team, fostering an environment of high performance and collaboration.


• Drive sales across multiple channels, including in-store, corporate accounts, and bulk orders, ensuring consistent revenue growth.


• Ensure the proper management and maintenance of all store assets, equipment, and facilities to uphold the brand's standards.


• Implement and maintain visual merchandising strategies to create an appealing and engaging shopping experience.


• Address and resolve customer concerns with a diplomatic and solution-oriented approach, maintaining high levels of customer satisfaction.


• Monitor store performance and provide actionable insights to improve operations and meet business objectives.


• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Candidate Qualifications & Skills:

• A minimum of 5-8 years of experience in luxury retail, food retail, or hospitality, with at least 2 years in a leadership or managerial role.


• Exceptional customer service and communication skills, with the ability to manage relationships and handle complex customer interactions.


• Highly organized, detail-oriented, and able to structure and prioritize tasks effectively to meet deadlines and goals.


• Strong leadership skills, with a focus on driving execution, meeting targets, and ensuring team accountability.


• A graduate degree in any discipline; an MBA or diploma in Retail Management is a plus, though not essential.


• A no-nonsense approach toward achieving results while maintaining high standards of performance and professionalism.