Store Director

UNISON INTERNATIONAL CONSULTING (The Recruitment Company); Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

A leading luxury home décor brand is looking for an experienced Store Manager to oversee a flagship store in Mumbai. The ideal candidate will have over 15 years of experience in high-ticket sales and luxury customer handling. Responsibilities include leading store operations, driving revenue growth through client relations, mentoring the sales team, managing budgets, and enhancing the store experience. This role is perfect for someone with a strong leadership background and excellent interpersonal skills.

Qualifications

• 15+ years of experience in retail management and high-ticket sales.
• Proven track record of leading sales teams and achieving sales targets.
• Expertise in luxury retail operations and customer relationship management.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead end-to-end store operations including sales and inventory management.
• Drive revenue growth through high-value sales and relationship management.
• Manage and mentor a senior sales team for high performance.
• Oversee luxury product presentation and store aesthetics.
• Handle key client interactions and consultations.
• Manage store budgets and operational costs.
• Coordinate with central teams (merchandising, marketing, supply chain) for smooth operations.

Skills

High-ticket sales experience

Luxury customer handling

Leadership skills

Communication skills

Negotiation skills

Interpersonal skills

Job description

Experience: 15+ Years

Role Overview

We are seeking an experienced Store Manager to lead a flagship store for a luxury home décor brand. The role will be responsible for driving sales, delivering an exceptional customer experience, managing store operations, and building long‑term relationships with HNI and UHNI clients.

Key Responsibilities

• Lead end‑to‑end store operations including sales, customer experience, VM, inventory, and compliance
• Drive revenue growth through high‑value sales, clienteling, and relationship management
• Manage and mentor a senior sales team, ensuring high performance and service standards
• Oversee luxury product presentation, store aesthetics, and brand storytelling
• Handle key HNI client interactions and customized design consultations
• Manage store budgets, targets, stock health, and operational costs
• Coordinate with central teams (merchandising, marketing, supply chain) for smooth operations

Candidate Profile

• Strong background in high‑ticket sales and luxury customer handling
• Proven leadership and people management capabilities
• Deep understanding of premium retail operations and brand experience
• Excellent communication, negotiation, and interpersonal skills

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