Retail Executive

Kaabil; Gurugram District; On-site; INR 260,000 - 420,000; Full time

Job summary

Royce' Chocolates stores are seeking a Store Supervisor to oversee daily retail operations and ensure superior customer service. The role involves cash handling, inventory control, shelf-life management, and oversight of e-commerce fulfilment from order to delivery.

The candidate should bring 1–5 years of retail experience and possess strong communication, organizational, and problem-solving skills to support store performance and merchandising strategies.

Qualifications

• 1–5 years of experience in retail sales.
• Excellent customer handling and communication skills.
• Well organized with a structured approach to engagement.

Responsibilities

• Delivering an excellent customer service experience consistently.
• Addressing customer concerns diplomatically and reporting feedback to store manager.
• Managing retail operations including cash, inventory, and shelf life.
• Generating management reports to track performance and contribute to merchandising plans.
• Executing store opening and closing protocols efficiently.
• Leading store operations in the absence of the Store Manager.
• Managing e-commerce order fulfilment from placement to delivery.

Skills

Retail Sales

Customer handling

Organization & structure

Job description

Brand : Royce' Chocolates

Position: Store Supervisor

Responsibilities

• Delivering an excellent customer service experience on a consistent basis
• Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process
• Managing retail operations, including cash, store operations, inventory, and shelf life
• Generating management reports to track performance and contribute to merchandising plans.
• Executing store opening and closing protocols efficiently.
• Leading the store operations in the absence of the Store Manager
• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Candidate Qualifications & Skill Requirements

• Around 1-5 years in Retail Sales
• Excellent customer handling and communication
• Must be well organized and diligently structured in their approach to any engagement.

Reporting Manager: Store Manager