Outlet Operations Manager

Almond House; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary + incentives

Employee discounts on Manam products

Meals – two meal periods

Uniform

Growth opportunities in premium Indian

Bean-to-bar education & innovation

Job summary

Manam Chocolate is seeking a Retail Manager to lead day-to-day operations of the Retail and Café sections, delivering premium customer experiences and aligning with brand storytelling.

You will train teams, manage stock, drive sales, and coordinate events and campaigns while upholding luxe brand standards.

Qualifications

• Bachelor or diploma in Hospitality, F&B, Retail Management or related field.
• 5–8 years of experience managing a high-end caf, QSR, or boutique retail store.

Responsibilities

• Oversee daily retail and boutique operations for chocolates and gift hampers.
• Train staff on product knowledge, storytelling, and upselling.
• Monitor inventory and coordinate with supply chain for replenishments.
• Lead guest experience initiatives and brand engagement across caf and boutique.

Skills

People management

Hospitality & luxury retail

Storytelling & communication

Caf/Kitchen workflow

F&B and retail experience

Inventory & cost control

POS systems & reporting

Education

Diploma/ Bachelor in Hospitality or Retail

Tools

POS systems

Job description

Role Summary:

As Retail Manager at Manam Chocolate, you will lead the day-to-day operations of our Retail Section. Candidate will be responsible for delivering a premium customer experience, ensuring operational excellence across both the caf and chocolate retail zones, and driving team performance, sales, and brand storytelling.

Key Responsibilities:

1. Retail & Boutique Operations

• Manage retail displays of chocolates, gift hampers, merchandise, and limited-edition collections.


• Ensure retail section is visually appealing, well-stocked, and aligned with brand guidelines.


• Train team on product knowledge, chocolate storytelling, and upselling techniques.


• Conduct inventory checks and coordinate with supply chain for timely replenishments.

2. Guest Experience & Brand Engagement

• Cultivate a warm, personalized customer experience across both caf and boutique areas.


• Ensure the Retail ambiance aligns with the brand image.


• Lead initiatives like tastings, product sampling, and seasonal promotions.


• Collect and respond to customer feedback (in-person and online).


• Train staff to be brand ambassadors and narrate the Manam chocolate journey.

3. Team Leadership & Performance

• Recruit, train, and manage Retail Staff including service Team lead & CSA.


• Develop shift rosters and ensure adequate staffing during peak and off-peak hours.


• Conduct daily briefings, team huddles, and performance evaluations.


• Drive a collaborative, positive, and guest-focused work culture.

4. Sales, Reporting & Admin

• Monitor daily Retail sales; analyse trends and KPIs.


• Report on product performance, guest preferences, and feedback.


• Oversee cash handling, reconciliation, and POS operations.


• Coordinate with the central marketing and operations team for events, activations, and campaigns.

Key Skills & Attributes:

• Strong people and operations management skills


• Passion for premium hospitality and artisanal products


• Excellent communication and storytelling ability


• Knowledge of Caf/ Kitchen workflow and retail merchandising


• Hands-on F&B and retail experience


• Knowledge of inventory and cost control


• Proficient in POS systems, inventory, and basic reporting

Qualifications & Experience:

• Bachelors degree/diploma in Hospitality, F&B, Retail Management, or related field.


• 5- 8 years of experience managing a high-end caf, QSR, or boutique retail store


• Experience in Premium/ Luxury Food & Beverage or lifestyle brands preferred

Perks & Benefits:

• Competitive salary + performance-based incentives


• Employee discounts on Manam products.


• Meals of 2 meal periods.


• Uniform


• Growth opportunities in India’s emerging premium chocolate industry


• Exposure to bean-to-bar chocolate education & innovation