Store Incharge / Assistant Store Incharge

Shadowfax Technologies; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

Shadowfax Technologies in India is seeking an experienced Assistant Store Manager to lead Dark Store and Last-Mile operations. The role focuses on day-to-day store activities, inventory control, partner coordination, and achieving delivery SLAs.

The candidate should have hands-on experience in dark store environments, with strong ownership and the ability to manage high-volume operations across shifts. You will collaborate with various internal teams to optimize performance and customer

Qualifications

• 2–5 years of experience in Dark Store, Last-Mile, Quick Commerce, E-commerce or Logistics Operations.
• Mandatory hands-on experience in Dark Store Operations.
• Strong understanding of Last-Mile Operations and Delivery Partner Management.
• Experience in inventory and store operations.
• Good understanding of operational KPIs and SLA management.
• Strong team-handling and problem-solving skills.
• Good communication and coordination skills.
• Comfortable working in rotational shifts and high-volume environments.
• Strong ownership and accountability.

Responsibilities

• Dark Store Operations: manage day-to-day operations of the dark store and ensure orders are fulfilled within SLAs.
• Last-Mile Operations: coordinate with delivery partners to ensure timely order dispatch and monitor rider productivity.
• Inventory Management: monitor stock availability, cycle counts, and stock movement.
• Team Management: supervise store associates and allocate manpower based on volume and requirements.
• Store Performance & KPIs: track order fulfillment, dispatch TAT, inventory accuracy, rider metrics, and SLA adherence.
• Process & Compliance: ensure SOP adherence, 5S, safety, and audits.
• Stakeholder Coordination: work with Store Manager, City Ops, Last Mile, Inventory, HR and central ops teams.

Skills

Dark Store Operations

Last-Mile Operations

Store Operations

Team Management

KPIs & SLA management

Inventory Management

Shift Management

Problem-Solving

Communication

Rotational Shifts

Job description

Role: Assistant Store Manager

Function: Store / Dark Store Operations

Industry: Quick Commerce / E-commerce / Logistics

Experience: 15 Years

Role Overview

We are looking for an experienced Assistant Store Manager with hands-on experience in Dark Store and Last-Mile Operations. The role will be responsible for supporting day-to-day store operations, ensuring smooth order fulfillment, managing inventory and coordinating with delivery partners to achieve operational and delivery SLAs.

The ideal candidate should be comfortable working in a high-volume, fast-paced dark store environment and have strong ownership of store-level performance.

Key Responsibilities

• 1. Dark Store Operations
  • Manage day-to-day operations of the assigned dark store.
  • Ensure smooth execution of inbound, putaway, picking, packing and dispatch activities.
  • Monitor order processing and ensure orders are fulfilled within defined SLAs.
  • Coordinate with the Store Manager and operations team to achieve daily targets.
  • Identify operational bottlenecks and take corrective action.
• 2. Last-Mile Operations
  • Coordinate with delivery partners/riders to ensure timely order dispatch.
  • Monitor rider availability, deployment and productivity.
  • Ensure smooth handover of orders from the dark store to delivery partners.
  • Resolve rider, order and dispatch-related operational issues.
  • Track delivery performance and support improvement in TAT and SLA adherence.
• 3. Inventory Management
  • Monitor stock availability and inventory accuracy.
  • Ensure proper receiving, putaway and stock movement.
  • Conduct regular cycle counts and physical stock checks.
  • Identify and resolve inventory discrepancies, damages and shortages.
  • Ensure proper storage and handling of products.
• 4. Team Management
  • Supervise store associates, pickers, packers and delivery partners.
  • Allocate manpower based on order volumes and operational requirements.
  • Monitor attendance, productivity and performance.
  • Conduct shift briefings and ensure SOP adherence.
  • Support training and onboarding of new team members.
• 5. Store Performance & KPIs
  • Order fulfillment rate
  • Picking and packing productivity
  • Dispatch TAT
  • Inventory accuracy
  • Rider availability
  • Rider productivity
  • Cancellation rate
  • SLA adherence
  • Store productivity
  • Prepare daily performance reports and highlight operational gaps.
• 6. Process & Compliance
  • Ensure compliance with company SOPs and operational processes.
  • Maintain 5S, housekeeping and safety standards within the store.
  • Ensure proper handling of inventory and equipment.
  • Conduct regular process checks and support audits.
• 7. Stakeholder Coordination
  • Coordinate with Store Manager, City Operations, Last Mile, Inventory, HR and central operations teams.
  • Ensure timely resolution of operational escalations.
  • Support store-level initiatives to improve productivity and customer experience.

Required Skills & Qualifications

• 2–5 years of experience in Dark Store, Last Mile, Quick Commerce, E-commerce or Logistics Operations.
• Mandatory hands-on experience in Dark Store Operations.
• Strong understanding of Last-Mile Operations and Delivery Partner Management.
• Experience in inventory and store operations.
• Good understanding of operational KPIs and SLA management.
• Strong team-handling and problem-solving skills.
• Good communication and coordination skills.
• Comfortable working in rotational shifts and high-volume environments.
• Strong ownership and accountability.

Preferred Candidate Background

Candidates from Quick Commerce, E-commerce, Logistics and Last-Mile organizations with experience in:

• Dark Store Operations
• Last-Mile Operations
• Store Operations
• Rider/Delivery Partner Management
• Inventory Management
• Order Fulfillment
• Hub Operations

Relevant Job Titles

• Assistant Store Manager
• Assistant Manager – Dark Store
• Assistant Manager – Store Operations
• Dark Store Supervisor
• Store Operations Executive
• Last Mile Operations Manager
• Hub Operations Manager
• Shift Manager
• Operations Lead