Assistant Store Manager

Shadowfax Technologies; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Shadowfax Technologies in Chennai is seeking an experienced Assistant Store Manager to lead dark store and last‑mile operations, manage inventory, and coordinate with delivery partners to meet SLAs. The role demands ownership of store performance in a high‑volume environment.

You will supervise store associates, optimize dispatch, and drive KPI improvements while ensuring SOPs and safety standards are followed.

Qualifications

• 25 years of experience in Dark Store, Last Mile, Quick Commerce, E-commerce or Logistics Operations.
• Mandatory hands-on experience in Dark Store Operations.
• Strong understanding of Last‑Mile Operations and Delivery Partner Management.
• Experience in inventory and store operations.
• Good understanding of operational KPIs and SLA management.
• Strong team‑handling and problem‑solving skills.
• Good communication and coordination skills.
• Comfortable working in rotational shifts and high‑volume environments.
• Strong ownership and accountability.

Responsibilities

• Dark Store Operations: manage day‑to‑day operations of the assigned store.
• Last‑Mile Operations: coordinate with delivery partners to ensure timely dispatch.
• Inventory Management: monitor stock and perform cycle counts.
• Team Management: supervise store associates and delivery partners.
• Store Performance & KPIs: monitor KPIs and prepare daily reports.
• Process & Compliance: ensure SOPs, 5S, safety standards.
• Stakeholder Coordination: coordinate with Store Manager and central teams.

Skills

Dark Store Ops

Last‑Mile Ops

Team Leadership

Inventory Management

Operational KPIs

Job description

Role: Assistant Store Manager
Function: Store / Dark Store Operations
Industry: Quick Commerce / E-commerce / Logistics
Experience: 15 Years

Role Overview

We are looking for an experienced Assistant Store Manager with hands‑on experience in Dark Store and Last-Mile Operations. The role will be responsible for supporting day‑to‑day store operations, ensuring smooth order fulfillment, managing inventory and coordinating with delivery partners to achieve operational and delivery SLAs.

The ideal candidate should be comfortable working in a high‑volume, fast‑paced dark store environment and have strong ownership of store‑level performance.

Key Responsibilities

1. Dark Store Operations

• Manage day‑to‑day operations of the assigned dark store.
• Ensure smooth execution of inbound, putaway, picking, packing and dispatch activities.
• Monitor order processing and ensure orders are fulfilled within defined SLAs.
• Coordinate with the Store Manager and operations team to achieve daily targets.
• Identify operational bottlenecks and take corrective action.

2. Last‑Mile Operations

• Coordinate with delivery partners/riders to ensure timely order dispatch.
• Monitor rider availability, deployment and productivity.
• Ensure smooth handover of orders from the dark store to delivery partners.
• Resolve rider, order and dispatch‑related operational issues.
• Track delivery performance and support improvement in TAT and SLA adherence.

3. Inventory Management

• Monitor stock availability and inventory accuracy.
• Ensure proper receiving, putaway and stock movement.
• Conduct regular cycle counts and physical stock checks.
• Identify and resolve inventory discrepancies, damages and shortages.
• Ensure proper storage and handling of products.

4. Team Management

• Supervise store associates, pickers, packers and delivery partners.
• Allocate manpower based on order volumes and operational requirements.
• Monitor attendance, productivity and performance.
• Conduct shift briefings and ensure SOP adherence.
• Support training and onboarding of new team members.

5. Store Performance & KPIs

• Monitor key store‑level metrics including:
• Order fulfillment rate
• Picking and packing productivity
• Dispatch TAT
• Inventory accuracy
• Rider availability
• Rider productivity
• Cancellation rate
• SLA adherence
• Store productivity
• Prepare daily performance reports and highlight operational gaps.

6. Process & Compliance

• Ensure compliance with company SOPs and operational processes.
• Maintain 5S, housekeeping and safety standards within the store.
• Ensure proper handling of inventory and equipment.
• Conduct regular process checks and support audits.

7. Stakeholder Coordination

• Coordinate with Store Manager, City Operations, Last Mile, Inventory, HR and central operations teams.
• Ensure timely resolution of operational escalations.
• Support store‑level initiatives to improve productivity and customer experience.

Required Skills & Qualifications

• 25 years of experience in Dark Store, Last Mile, Quick Commerce, E-commerce or Logistics Operations.
• Mandatory hands‑on experience in Dark Store Operations.
• Strong understanding of Last-Mile Operations and Delivery Partner Management.
• Experience in inventory and store operations.
• Good understanding of operational KPIs and SLA management.
• Strong team‑handling and problem‑solving skills.
• Good communication and coordination skills.
• Comfortable working in rotational shifts and high‑volume environments.
• Strong ownership and accountability.

Preferred Candidate Background

Candidates from Quick Commerce, E-commerce, Logistics and Last-Mile organizations with experience in:

• Dark Store Operations
• Last-Mile Operations
• Store Operations
• Rider/Delivery Partner Management
• Inventory Management
• Order Fulfillment
• Hub Operations

Relevant Job Titles

• Assistant Store Manager
• Assistant Manager - Dark Store
• Assistant Manager - Store Operations
• Dark Store Supervisor
• Store Operations Executive
• Last Mile Operations Manager
• Hub Operations Manager
• Shift Manager
• Operations Lead