Store Manager

Shadowfax Technologies; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

Shadowfax is seeking a proactive Dark Store Incharge to manage day-to-day store operations and ensure timely order processing and smooth last-mile execution in the assigned city.

The role involves coordinating rider hiring and onboarding, attendance and rosters, maintaining inventory accuracy, and driving process improvements to boost efficiency and customer satisfaction, with readiness for rotational shifts as needed.

Qualifications

• Bachelor's degree in any discipline (preferred).
• 2–7 years of experience in warehouse, logistics, e-commerce, or dark store operations.
• Experience in rider hiring and workforce management is preferred.
• Good geographical knowledge of the assigned city/area to support rider planning and route allocation.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic knowledge of Microsoft Excel and reporting.

Responsibilities

• Manage the complete day-to-day operations of the assigned dark store.
• Ensure timely order processing, dispatch, and smooth last-mile operations.
• Coordinate rider hiring, onboarding, attendance, and roster management.
• Monitor rider productivity and ensure staffing to meet demand.
• Maintain inventory accuracy and proper stock handling.
• Ensure compliance with SOPs, safety guidelines, and standards.
• Resolve operational issues and escalate critical concerns.
• Coordinate with internal teams for seamless store operations.
• Prepare and maintain daily reports and performance metrics.
• Drive process improvements to boost efficiency and customer satisfaction.

Skills

Leadership

Communication

Problem solving

Rider hiring

Workforce management

Excel

Geographical knowledge

Education

Bachelor's degree

Tools

MS Excel

Job description

Job Description Dark Store Incharge

Company: Shadowfax

Role: Dark Store Incharge (AL /Lead)

Job Summary

Shadowfax is looking for a proactive and responsible Dark Store Incharge to manage the day-to-day operations of a dark store. The ideal candidate will ensure smooth store operations, coordinate rider hiring and onboarding, maintain operational efficiency, and achieve service level targets.

Key Responsibilities

• Manage the complete day-to-day operations of the assigned dark store.
• Ensure timely order processing, dispatch, and smooth last-mile operations.
• Coordinate rider hiring, onboarding, attendance, and roster management.
• Monitor rider productivity and ensure adequate staffing to meet operational demand.
• Maintain inventory accuracy and ensure proper stock handling.
• Ensure compliance with company SOPs, safety guidelines, and operational standards.
• Resolve operational issues and elevate critical concerns when required.
• Coordinate with internal teams to ensure seamless store operations.
• Prepare and maintain daily operational reports and performance metrics.
• Drive process improvements to enhance operational efficiency and customer satisfaction.

Required Skills & Qualifications

• Bachelor's degree in any discipline (preferred).
• 2-7 years of experience in warehouse, logistics, e-commerce, or dark store operations.
• Experience in rider hiring and workforce management is preferred.
• Good geographical knowledge of the assigned city/area to support rider planning and route allocation.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic knowledge of Microsoft Excel and reporting.

Preferred Attributes

• Hands-on approach with a strong sense of ownership.
• Ability to lead and motivate field teams.
• Strong decision-making and conflict-resolution skills.
• Willingness to work in rotational shifts, including weekends and holidays, based on business requirements.

Key Performance Indicators (KPIs)

• Store operational efficiency.
• Rider hiring and retention.
• On-time order dispatch.
• Rider productivity.
• Inventory accuracy.
• SLA adherence.Customer and partner satisfaction.