Store Manager

Fairdeal.Market; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Fairdeal.Market in India is seeking a Store Manager to oversee a B2B grocery dark store, ensuring smooth inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. You will lead a team across shifts, drive KPI performance, implement SOPs, and collaborate with procurement and vendors to limit shrinkage and improve on-time delivery.

The role requires 4–7 years in operations with strong inventory and logistics knowledge, plus proficiency in Excel, WMS, and OMS; ownership of

Qualifications

• Graduate with 4–7 years in warehouse or dark store operations.
• Strong inventory control and last-mile logistics proficiency.
• Excel, WMS and OMS experience; data-driven decision making.

Responsibilities

• Oversee inwarding, putaway, inventory accuracy, and shrinkage control.
• Lead picking, packing, dispatch, and route planning to meet SLAs.
• Manage delivery partners and last-mile execution for on-time delivery.
• Plan shifts, conduct daily huddles, and enforce SOPs and safety.
• Monitor KPIs: SLA adherence, TAT, and customer satisfaction.

Skills

Inventory management

WMS/OMS

Excel

Team leadership

Last-mile logistics

Data-driven decisions

Shift planning

Education

Bachelor's degree (Supply Chain/Operations/Commerce)

Tools

WMS

OMS

Excel

Job description

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Role Overview:

The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch . The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.

Key Responsibilities:

1. Warehouse & Inventory Management

• Ensure timely inwarding and putaway of stock as per plan.
• Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.
• Monitor stock health , expiry, damages, and shrinkage; implement preventive controls.
• Coordinate with procurement and vendors for returns, replacements, and rejections .
• Maintain optimal storage layout, safety, and hygiene standards within the warehouse.
• Oversee order-wise picking, QC, packing, and dispatch operations.
• Drive picking accuracy and order fill rate to meet SLAs.
• Ensure daily replenishment and bin accuracy to minimize misses and delays.
• Analyze and improve picking productivity and turnaround time (TAT) .

3. Last-Mile Operations

• Ensure timely dispatch and delivery of orders as per route plans.
• Manage delivery partners / drivers , ensuring performance and compliance.
• Monitor cash collections, returns, and complaint closures .
• Reduce delivery complaints, undelivered orders, and reverse logistics losses .

4. People & Process Management

• Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff .
• Conduct daily shift planning, huddles, and performance reviews.
• Ensure adherence to SOPs, safety standards, and labour discipline .
• Drive training, motivation, and productivity improvement initiatives .

5. KPI Ownership & Reporting

Own and report performance across:

• Inward SLA adherence
• Inventory accuracy / Shrinkage / Damages
• Fulfilment & Delivery TAT
• Customer complaints & closure rate
• Team attendance & productivity discipline

Qualifications & Skills:

• Graduate (preferred in Supply Chain, Operations, or Commerce).
• 4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups .
• Strong understanding of inventory control, fulfilment processes, and last-mile logistics .
• Proficient in Excel, WMS, OMS and comfortable using data to drive decisions.
• Excellent team management, problem-solving, and communication skills.
• Willingness to work in rotational shifts and manage end-to-end daily operations.
• Inward SLA adherence
• Inventory accuracy >99%
• Shrinkage & damage <0.5%
• Picking accuracy >99%
• Dispatch TAT adherence >95%

Why Join Us:

Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.