SSM-Retail Jaipur

ABC - Aditya Birla Housing Finance Limited; Rajasthan; On-site; INR 350,000 - 650,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited is seeking a Sales Operations professional in Rajasthan to plan sales activities and drive cross-sell opportunities. The role involves market scanning, data-driven MIS reporting, and hands-on client relationship origination and maintenance at ground level.

You will understand and convey product benefits to customers, boosting sales effectiveness, while handling complaints and escalating critical issues to the Area Sales Manager as needed.

Qualifications

• Ability to plan and execute sales operations to meet targets.
• Ability to analyze local market trends and competitor offerings.
• Proven skill in maintaining client relationships and managing customer expectations.
• Experience in preparing periodic MIS reports related to disbursements, NPAs, and targets.

Responsibilities

• Collaborate with Area Sales Manager - ABHFL to plan sales operations and cross-sell opportunities.
• Scan the local market and competitive offerings periodically to adapt sales efforts accordingly.
• Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.
• Work on prospects list for client relationship origination and maintenance with ground-level stakeholders.
• Understand and communicate product characteristics to end customers to enhance sales effectiveness.
• Attend to customer complaints effectively, escalating critical cases to Area Sales Manager - ABHFL as required.

Skills

Sales planning

Market analysis

Customer relationship management

MIS reporting

Product knowledge

Customer service

Job description

• Work with Area Sales Manager - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
• Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
• Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.
• Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
• Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts
• Attend to customer complaints effectively, escalating critical cases to Area Sales Manager - ABHFL as required.