Sr Transport Executive

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru, Karnataka, seeks a Senior Transport Executive with 2-3 years in senior transport operations. Graduation is mandatory. Role involves managing transport services, live trip tracking, and ensuring timely vehicle deployment in a fast-paced environment.

The position requires fluent English, strong communication, and the ability to work in rotational shifts with a 6-day work schedule. Knowledge of Kannada or Hindi is an added advantage.

Qualifications

• Graduation mandatory.
• 2-3 years of senior-level transport operations experience.
• Proficiency in English with good communication skills.

Responsibilities

• Deliver client satisfaction through transport operations.
• Handle calls and provide accurate information to employees.
• Reply to emails and manage queries.
• Live tracking of trips (inbound/outbound).
• Maintain reports and dashboards with incident/traffic data.
• Respond to negative app feedback with timely follow-up.
• Coordinate vehicle deployment, timing, and routes.
• Monitor CCTV and communicate issues to the team.
• Maintain security dashboards and incident logs.
• Prepare daily call logs and consolidate monthly reports.

Skills

English communication

Communication with colleagues

Attention to detail

Time management

Technical hands

Kannada/Hindi (optional)

Education

Graduation

Job description

Job Summary

Location: Bengaluru, Karnataka

Designation: Senior Transport Executive

Educational Qualification: Graduation Mandatory

Experience Required: 2-3 years in senior-level transport operations

Shift Timings: Rotational Shifts

Work Schedule: 6 Days/week

Responsibilities

• Delivery of Client Satisfaction
• Receiving calls and providing right information to the employee based on the query
• Replying to the mail as per the employees query
• Live tracking of trips (inbound/outbound)
• Accommodating Adhoc/unregister request and maintaining report
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Assist medical request on high priority
• Cross check on vehicle deployment, sequence, and timings
• Live track on CCTV footage and communicating the team if any issue
• Vehicle tracking for sanitization
• Ensuring vehicle reaching first point on time
• Achieving Safety Aspects
• Tracking the Escort availability trips with female employee first pickup/last drop during night hours
• Monitoring the all the vehicles trip closure through technology tool
• Monitoring and action on the live security dash board alerts like Device not reachable, Employee GEO fence violation, vehicle over speeding, SOS alerts stoppage, single women travelling alone, Vehicle stoppage
• Reporting and Documentation
• Consolidating the security dash board alerts with supporting documents (Mails and call log)
• Preparing call logs on daily basis and consolidating the report on monthly basis
• Preparing No show report and sharing it to employees on daily and weekly basis
• Preparing Adhoc report and sharing it to employees (Outbound)
• Sending OTA report to client on hourly basis
• Maintaining lost and found report and sending mails to employees with closer
• Maintaining employees issue tracker on daily basis
• Maintaining MIS device and APP issue tracker
• Maintaining Drivers RTO report
• Maintaining business/inter office/metro and suburban shuttle reports
• Maintaining drivers temperature thermal check report
• Logout trip closer reports
• Vehicles GPS panic alert report
• Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team
• Putting best practices in place

• Technical hands
• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management prioritizing skills
• Attention to detail
• Good communicator
• Fluent of spoken and written English language
• Can you communicate your colleagues, clients and vendors
• Added advantage will be knowing Kannada, and Hindi