Operations Manager

ATI Travels Pvt Ltd; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

ATI Travels Private Limited is seeking an ETS Site In-Charge to manage day-to-day employee transportation operations at the client site. The candidate will ensure smooth, safe, and timely cab services while coordinating with clients, drivers, supervisors, and the central operations team.

The role requires 2–5 years of experience in Employee Transportation / Fleet / Transport Operations, and a willingness to work in rotational shifts.

Qualifications

• Graduate in any discipline is preferred.
• Diploma/degree in Transport Management, Operations, Business Administration or related field is an advantage.
• Strong knowledge of Employee Transportation / Fleet Management / Transport Operations.
• Experience 2–5 years in employee transportation/ fleet/ transport operations.

Responsibilities

• Manage day-to-day ETS operations at the client site.
• Ensure all pickups and drops are completed safely and on time.
• Oversee cab deployment, routing, scheduling, and roster coordination.
• Coordinate with drivers and ensure timely reporting as per roster.
• Monitor cab movement, trip status, delays, cancellations and no-shows.
• Handle employee transportation-related issues and client escalations.

Skills

ETS Operations

Fleet Management

Coordination & Communication

Leadership

MS Excel & MIS

English & Hindi

Shift Management

Education

Graduate in any discipline

Diploma/degree in Transport Management

Tools

Transport Software

Job description

Department: Employee Transportation Services (ETS)

Position: ETS Site In-Charge

Location: [Site Location]

Experience: 2-5 Years in Employee Transportation / Fleet / Transport Operations

Employment Type: Full-Time

About the Role

ATI Travels Private Limited is looking for a responsible and experienced ETS Site In-Charge to manage day-to-day employee transportation operations at the client site. The candidate will be responsible for ensuring smooth, safe, timely, and efficient cab operations while maintaining strong coordination with clients, drivers, supervisors, and the central operations team.

Key Responsibilities

• Manage complete day-to-day ETS operations at the assigned client site.


• Ensure all employee pickups and drops are completed safely and on time.


• Manage daily cab deployment, routing, scheduling, and roster coordination.


• Coordinate with drivers and ensure they report on time as per the roster.


• Monitor cab movement, trip status, delays, cancellations, and no-show cases.


• Handle employee transportation-related complaints and resolve operational issues promptly.


• Coordinate with the client SPOC for daily operational requirements and escalations.


• Ensure proper implementation of client SOPs, company policies, and safety guidelines.


• Monitor driver behaviour, grooming, attendance, discipline, and performance.


• Ensure all deployed vehicles and drivers have valid and updated compliance documents.


• Coordinate vehicle replacement in case of breakdown, absenteeism, or any operational emergency.


• Monitor ETA, trip completion, OTP, no-show, late reporting, and route deviations.


• Maintain daily operational reports, MIS, incident reports, and other site-related records.


• Ensure accurate data entry and timely updating of the ETS/MIS system or client transportation platform.


• Conduct regular checks of vehicles for cleanliness, condition, and basic safety requirements.


• Coordinate with the central operations team for additional vehicles and emergency requirements.


• Escalate critical operational, safety, or client-related issues to management immediately.


• Support driver training, briefing, and safety awareness activities at the site.


• Ensure compliance with all applicable transportation, safety, and client-specific requirements.


• Maintain professional relationships with the client and ensure a high level of customer satisfaction.

Required Skills & Competencies

• Strong knowledge of Employee Transportation / Fleet Management / Transport Operations.


• Good understanding of cab routing, roster planning, and driver management.


• Excellent coordination and communication skills.


• Strong problem-solving and decision-making abilities.


• Ability to work under pressure and handle operational emergencies.


• Good knowledge of MS Excel and basic MIS reporting.


• Experience with transportation/ETS software or platforms will be an advantage.


• Strong team-handling and leadership skills.


• Good command of English and Hindi.


• Willingness to work in rotational shifts, including night shifts, if required.

Qualification

• Graduate in any discipline preferred.


• Diploma/degree in Transport Management, Operations, Business Administration, or a related field will be an advantage.

Key Performance Indicators (KPIs)

• On-time pickup and drop performance.


• Trip completion and cab utilization.


• Reduction in operational complaints.


• Driver attendance and discipline.


• Compliance of vehicles and drivers.


• Accurate and timely MIS reporting.


• Client satisfaction.


• Effective handling of emergencies and escalations.


• Adherence to safety and company SOPs.