Transport Supervisor

NVS Travel Solutions Private Limited; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

NVS Travel Solutions Private Limited is seeking an experienced transport operations supervisor with a deep understanding of the transport business and a wide network of drivers to oversee route planning, fleet deployment, driver management and service delivery.

This hands-on role requires utilising the latest transport management software from the field and from the desk, ensuring regulatory compliance, safety, cost control, and continuous improvement across the operations.

Qualifications

• Experience in transport operations with a strong driver network.
• Ability to source drivers and vehicles and manage fleets.
• Knowledge of regulatory requirements and safety standards.

Responsibilities

• Route planning and optimisation for cost efficiency and timely delivery.
• Oversee daily deployment of vehicles and scheduling.
• Supervise drivers and operational staff; provide training and feedback.

Skills

Route planning

Fleet management

Driver management

Cost control

Compliance and safety

Technology utilisation

Training and development

Vendor management

Continuous improvement

Reporting & MIS

Tools

Transport Management Software (TMS)

Job description

• Ensure driver discipline
• Customer satisfaction surveys (CSAT & NPS)
• Technology Utilisation:

This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands‑on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About The Company

NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in‑house tech team, which has been building software solutions for the transport industry for the last 6 years, making the future of this firm bright and greener.

Job Responsibilities: Key Responsibility Areas (KRAs)

• Sourcing drivers and vehicles.
• Ensure maintenance of vehicles.
• Ensure driver discipline
• Reporting & MIS

Key Performance Indicators (KPIs)

• SLA & process adherence
• Performance on regular QC/audits
• Number of Trips
• Customer satisfaction surveys (CSAT & NPS)

Job Role

Route Planning and Optimization

Develop and optimise transportation routes for efficiency and cost-effectiveness. Implement strategies to minimise travel time and fuel consumption.

Fleet Management

Oversee the daily deployment of vehicles to meet operational requirements. Ensure proper maintenance schedules for all vehicles in the fleet.

Driver Management

Supervise and coordinate the activities of drivers and other operational staff. Provide guidance, training, and performance feedback to ensure a high standard of Service.

Customer Service

Ensure a high level of customer satisfaction by monitoring service quality and addressing customer concerns. Implement customer feedback mechanisms and take corrective actions.

Compliance and Safety

Ensure compliance with transportation regulations and safety standards. Implement and enforce safety protocols and training programs for drivers and staff.

Vehicle Inspections

Conduct regular inspections of vehicles to identify and address any maintenance or safety issues. Ensure that all vehicles meet regulatory and company standards.

Emergency Response

Develop and implement emergency response plans for transportation-related incidents. Coordinate with relevant authorities and agencies during emergencies.

Cost Control

Monitor and control operational expenses, including fuel costs, maintenance, and other related expenditures. Identify areas for cost reduction and efficiency improvement.

Documentation and Record Keeping

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities, and driver logs. Ensure compliance with documentation and reporting requirements.

Technology Utilisation

Implement and utilise technology solutions for route planning, vehicle tracking, and communication. Stay updated on advancements in transportation technology.

Performance Metrics

Define and monitor key performance indicators (KPIs) related to transportation operations. Analyse performance metrics regularly and recommend improvements.

Training and Development

Provide ongoing training and development opportunities for transportation staff, focusing on safety and operational efficiency. Ensure that drivers are well-trained on new technologies and best practices.

Vendor Management

Coordinate with transportation service providers, ensuring they meet service level agreements. Address issues and collaborate with vendors to enhance service quality.

Continuous Improvement

Identify opportunities for process improvement and efficiency gains within the transportation department. Implement initiatives to enhance overall effectiveness and service quality.

• maintenance
• transportation
• management
• training