Transport Executive

JLL; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

JLL in Mumbai (Powai) is seeking a Transport Operations assistant to support employee transport services. Responsibilities include rostering, documenting trip details, and ensuring on-time vehicle dispatch for a 24/7 operations environment.

You will coordinate with drivers, vendors, and facility teams, maintain logs, and assist in reporting and cost-control efforts while adhering to safety and data-protection protocols. This is a full-time on-site role requiring rotating shifts.

Qualifications

• Bachelor's degree in any discipline.
• 1-3 years in transport operations, administration, or logistics coordination.
• Corporate or BPO transport management experience strongly preferred.
• Good verbal and written communication skills for professional interaction with employees and vendors.
• Strong teamwork and collaboration abilities across departments.
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs.
• Excellent attention to detail with focus on documentation accuracy.
• Strong organizational skills to manage multiple routes and priorities.
• High integrity, punctuality, and reliability in time-sensitive operations.
• Customer service orientation with ability to handle queries professionally.
• Flexibility to work in shifts and 24/7 operational requirements.
• Analytical mindset to review reports and support process improvements.

Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop.
• Record start times, mileage, driver details, staff boarding times, and pick-up times.
• Ensure only authorized employees on roster are transported as per protocols.
• Monitor vehicle departure times and ensure on-time departures with full documentation.
• Support 24/7 transport helpdesk by logging calls and assisting with queries.
• Track trip progress in real-time and report incidents or delays to the helpdesk.
• Communicate with drivers and transport team via radio for coordination.
• Maintain log books and digital records at client site; avoid excess mileage.
• Collaborate with JLL teammates, vendors, security, and facilities for safe ops.
• Ensure compliance with transport processes, data protection, and safety protocols.
• Maintain transport-related contact lists and current vendor supervisor info.
• Assign reference numbers to transport requests and prepare service work orders.
• Monitor completion of work orders and SLA adherence.
• Assist scheduling and monitoring of routine and ad-hoc trips.
• Prepare daily, weekly, and monthly transport summary reports.
• Support calculation and validation of vendor invoices from trip logs.

Education

Bachelor's degree

Job description

Role Overview

Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.

Key Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time
• Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation
• Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements
• Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation
• Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently
• Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk
• Communicate with drivers and transport team over radio and other channels as needed for coordination
• Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage
• Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations
• Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations
• Maintain important transport-related contact lists and keep vendor supervisor information current
• Assign unique reference numbers to transport requests and prepare work orders for each service requirement
• Monitor completion of work orders and track fulfillment against service level agreements
• Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements
• Prepare daily, weekly, and monthly transport summary reports with trip volumes, on-time performance, and incident logs
• Support calculation and validation of vendor invoices based on trip logs and contractual rates
• Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience
• Monitor and support improvement programs for transport efficiency, cost optimization, and service quality
• Willingness to work in rotational shifts

Qualifications

• Bachelor's degree in any discipline
• 1-3 years of experience in transport operations, administration, or logistics coordination
• Corporate or BPO transport management experience strongly preferred
• Good verbal and written communication skills for professional interaction with employees and vendors
• Strong teamwork and collaboration abilities to work effectively across departments
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports
• Excellent attention to detail with focus on accuracy in documentation and record-keeping
• Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously
• High integrity, punctuality, and reliability in handling time-sensitive operations
• Customer service orientation with ability to handle queries and concerns professionally
• Flexibility to work in shifts and adapt to fast-paced, 24/7 operational requirements
• Analytical mindset to review reports, identify trends, and support process improvements